I often think the same when I come home to the g/f... Although I've used Big D transatlantic twice from JFK now and EVERYONE, agents, FAs and Pilots have been great, despite JFK's overall rep. On the LHR flight the Purser moved me up a good 20 minutes prior to departure and the agent didn't blink an eye, much appreciated. By the same token the DL guy riding with me to AUS today said our j/s phone line had much less wait, hopefully that's improving for y'all.