Originally Posted by Gearjerk

Shiz,

A sincere thank you for your input. My intentions are to find out whether the first class seats that I was issued as a jumpseater on NWA (circa 02'-07') were a discretionary effort by the agent, something that was ultimately against policy, or if there was somehow a misunderstanding of what policy actually was.

Not saying you are/were wrong, just trying to find out whether it was "formal written policy", or "informal verbal policy" passed down from a manager, to a supervisor, to the men & women "on the front lines" such as yourself.

Again, thanks for any input. Trying to make this seem as civil as possible, as sometimes through the medium of text alone, words can be taken the wrong way with the loss of voice inflection received in verbal conversation.

Signed,

GJ

P.S. Not going to believe you guys until I see it in writing, which I'm quite sure Bar is working diligently at as we speak with the internet research talent that he has. :-)