I'm jumpseating from IND-ANC this week. Confirmed j/s on a 777 w/ Captain's permission.

Does anyone know why I can't submit a catering request. I get a red error message, "no catering reservation found". Never seen this. I've done this all the time with no problems on MD-11s from IND-ANC, but this is my first time on the 777.

J/S admin and catering weren't much help as they started questioning whether j/seaters get catering and said 5 days out was too early to request (which is wrong on both accounts). So, I gave up on them.

I just wondered if this is some kind of 777 issue or if anyone else has encountered this. Thanks.