Made it back.
Just showing up and flying is actually a very small part of the job.
Most of our customers are at ease with the fact that they have seen the same Crew's for years. They do build a relationships, the good pilots know how to smile, be friendly, and handle particular requests, because they have done it many times before. We don't have a history of a revolving door of Crews.
The incentive structure pay does let the hard working crew members set themselves apart. It also lets the crew who's dog had the sniffles, or the one who's Uncle's Sisters Husband left her, and the Uncle can't drive, so I need to drive him, set themselves apart also. Of coarse I do realize that personal issues pop-up, and things need to be taken care of, but incentives would both reward the motivated, and reward a little less, the not so motivated.