Keep this is mind as tensions between pilots and the company heat up in the future.

Our customers are the reason that we are employed. Their revenue keeps us employed and pays our salary. No matter how upset I get with the company, I would never do anything to upset a customer. Likewise, no matter how upset I am, I will never forget to keep a positive attitude and relationship with our customers. This story is a great example of a crew doing this, despite all the labor tension in the air.

The "old" United pilots forgot this in 2000. Now look what happened.

We can ask for any contract we want, but it won't mean anything unless we have happy customers buying tickets on our airline, effectively paying our salaries.

Don't ever forget who we work for.