This is because the seat assignment process is automated if you properly import the PNR on travelnet and check in. Cutting the gate agent out of the loop has dramatically improved deadheading.

Are all gate agents anti-pilot? No, I've received some very nice service when non-revving. I've of course found some real duds as well.

Is single engine taxi to the gate going to save the airline from incompetent management? No, but it wouldn't hurt. Hopefully as the bitter old guard retires this behavior will change. However it's entirely possible that during the next downturn management creates an entire new generation of bitter captains and perpetuates the cycle. We'll see.

Not sure what RBF is - not at AA. And I didn’t mean to imply that that one experience is the norm; it certainly isn’t. Only meant that I firmly believe that level of IDGAF has an effect on the bottom line. It comes from every workgroup at every airline - very rarely, thankfully. But the few times I’ve experienced it, it really is frustrating. Not so much on a personal level, but more in the aspect that that’s what our customers experience.

The IDGAF attitude really drags us all down. It's not just the "old guard" either. Half our flight attendants have a freaky level of comfort being unprofessional in front of passengers. Half our gate agents seem annoyed when approached by customers to ask a simple question. And don't even get me started about pilots bragging about how bad the airline is over the PA. We all need to step up and stop accepting this kind of behavior as normal.

No.
American has a sickness.

As Robert said, we are heavily weighted on domestic capacity. Domestic capacity has been weak year to date for the entire industry. We’re lucky to be profiting $750 million this quarter with the current management “strategy”—nobody has better domestic CASM numbers than American though! Hey, without being the best at making money domestically we’d be f*cked.

86% of DAL/UAL profits originated from premium/international travel. American has spent years retreating from capturing that market share.

Reading that crap about APU usage is hilarious though. Yeah, that’s why our profits are lower than the competition…

Here we go with your BS again. I’ve been here long enough and flown around the system enough to know how full of sh*t you are with this hypothesis.

we need new management. Simple.

I volunteer

Completely agree. That negative culture nonsense is 180 degrees out from my experience in both seats. Of course there are exceptions.

I think he meant RBF=Resting B**** Face