Service failure O gram
10-03-2007, 03:10 PM
#22
Gets Weekends Off
Joined APC: Jun 2006
Posts: 478
Captain "Quotation Mark"
Does "zero" come up with these moronic "motivational ideas" on his own, or does he have "help"?
If he's going to send out info on the "failures", the least he could do is include how many "successful" service deliveries were made "system-wide" during the same timeframe.
He should also include "service failures" that were not due to "crew-controlled" circumstances.
Then maybe he'd see the ridiculousness of "highlighting" crew-related service failures.
If he's going to send out info on the "failures", the least he could do is include how many "successful" service deliveries were made "system-wide" during the same timeframe.
He should also include "service failures" that were not due to "crew-controlled" circumstances.
Then maybe he'd see the ridiculousness of "highlighting" crew-related service failures.
Last edited by BrownGirls YUM; 10-03-2007 at 03:15 PM. Reason: Needed to add more "quotation marks"
10-03-2007, 03:20 PM
#23
Trust but Verify!!
Joined APC: May 2006
Position: MD11 CRA
Posts: 684
"He should also include "service failures" that were not due to "crew-controlled" circumstances.
Then maybe he'd see the ridiculousness of "highlighting" crew-related service failures."
Or how about how many service failures were saved by the pilots going above and beyond to get the product there on time when mx and wx issues should have held them up?
Then maybe he'd see the ridiculousness of "highlighting" crew-related service failures."
Or how about how many service failures were saved by the pilots going above and beyond to get the product there on time when mx and wx issues should have held them up?
10-03-2007, 05:18 PM
#24
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Joined APC: Feb 2006
Posts: 1,068
Originally Posted by Lindy
As for being 12.......not in a long time. I took your post to be in absolute support of the recent 'O Gram'. I have no problem posting stats indicating failures due to wx, engine failures (apparently the boeing has had two lately), missed dh's -- both scheduled and unscheduled, etc., but this recent email does not contain any relevant info. I do not know the secret handshake and/or code to ascertain its (true) meaning. BTW, wasn't one of the engine failures a divert to BNA??
10-03-2007, 05:35 PM
#25
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Joined APC: Jun 2006
Posts: 478
Originally Posted by Latest "Zero" gram
My only, repeat only, intent is to highlight the fact that, “to a much greater degree than any
other employee group, every decision and/or action taken by a crewmember has the potential to
dramatically impact the level of service provided to our customers”.
other employee group, every decision and/or action taken by a crewmember has the potential to
dramatically impact the level of service provided to our customers”.
10-03-2007, 06:17 PM
#26
"blue collar thug"!
Joined APC: Nov 2006
Position: A proponent of...
Posts: 1,614
Originally Posted by hamfisted
Once again an "O"gram causes more confusion than provide substantial info. If for educational purposes, who exactly was educated with this info? Anybody that was educated, please enlighten me as to how we as a crew force can use this to enhance our performance in the future. And "don't fly BNA or Panama trips" doesn't count as education.
10-04-2007, 12:45 AM
#30
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Joined APC: Jul 2006
Position: 767 Cap
Posts: 1,306
Originally Posted by rolling thunder
I dont understand the latest O Gram about this crew related service failure stuff. In my ten years at FedEx I have never seen a delay of any kind that was the crews fault.
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