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Old 07-05-2010, 11:16 AM   #1  
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Default OooUps, they did it again.

Nice job FedEx friends! I can't imagine UPS providing the same level of service soon for the price I paid, although I wish they were a forward thinking company with ideas instead of lobbyists.

A much anticipated piece of gear shipped from Bass Pro Shop to me on a Thursday by "SmartPost." Because the item was backordered, I had chosen the standard delivery method. I was not familiar with the SmartPost level of service and did not hold out much hope of receiving it in time for the weekend. However, it arrived on my doorstep two days later (that's a Saturday morning for those doing the math at home). It made my weekend much better and seemed like a bargain for the $16.95 I paid for shipping the $270 item.

I used the UPS.com Estimate Time and Cost calculator to see how we could have matched the service from that city to my city, including insurance for the item and the approximate weight and dimensions of the box. It would have cost about the same amount, $16.49, to ship it by UPS Ground, but it would have arrived on Monday, too late for the weekend. No option was offered for Saturday ground delivery to my zip code. It may not be available, or may be a limitation of the on-line Time and Cost Calculator. To match the two day time in transit with Saturday delivery as provided by FedEx's SmartPost, it would have cost $40.23 by UPS 2nd Day Air. UPS Next Day Air Saver could have had it there on Friday for $40.45.

As a consumer, I am glad to have my gear in a timely manner at a fair price. As an employee, I hope the UPS managers who care little for hourly employee input do more than rearrainge the deck chairs while we drown in our own 100 years of momentum.
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Old 07-05-2010, 11:32 AM   #2  
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Zoinks scoobs
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Old 07-05-2010, 12:35 PM   #3  
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As an employee of FedEx, a sincere Thank You for your business. I'm glad you got your gear in time for the weekend.
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Old 07-05-2010, 01:01 PM   #4  
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Originally Posted by Ernst View Post
Nice job FedEx friends! I can't imagine UPS providing the same level of service soon for the price I paid, although I wish they were a forward thinking company with ideas instead of lobbyists.

A much anticipated piece of gear shipped from Bass Pro Shop to me on a Thursday by "SmartPost." Because the item was backordered, I had chosen the standard delivery method. I was not familiar with the SmartPost level of service and did not hold out much hope of receiving it in time for the weekend. However, it arrived on my doorstep two days later (that's a Saturday morning for those doing the math at home). It made my weekend much better and seemed like a bargain for the $16.95 I paid for shipping the $270 item.

I used the UPS.com Estimate Time and Cost calculator to see how we could have matched the service from that city to my city, including insurance for the item and the approximate weight and dimensions of the box. It would have cost about the same amount, $16.49, to ship it by UPS Ground, but it would have arrived on Monday, too late for the weekend. No option was offered for Saturday ground delivery to my zip code. It may not be available, or may be a limitation of the on-line Time and Cost Calculator. To match the two day time in transit with Saturday delivery as provided by FedEx's SmartPost, it would have cost $40.23 by UPS 2nd Day Air. UPS Next Day Air Saver could have had it there on Friday for $40.45.

As a consumer, I am glad to have my gear in a timely manner at a fair price. As an employee, I hope the UPS managers who care little for hourly employee input do more than rearrainge the deck chairs while we drown in our own 100 years of momentum.
I tried to use the luggage service to send golf clubs, couldn't do it online. Went to a UPS store they didn't have boxes for golf clubs. Time consuming and not cheap , a no service service which will just upset the consumer.
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Old 07-05-2010, 01:06 PM   #5  
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Originally Posted by 757upspilot View Post
I tried to use the luggage service to send golf clubs, couldn't do it online. Went to a UPS store they didn't have boxes for golf clubs. Time consuming and not cheap , a no service service which will just upset the consumer.

Wait till someone's luggage arrives a few days after they do ...
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Old 07-05-2010, 01:08 PM   #6  
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Wait till someone's luggage arrives a few days after they do ...
At least they will be able to track where its lost
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Old 07-05-2010, 01:17 PM   #7  
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At least they will be able to track where its lost

UPS has the same thing but since everybody likes to bash them you would never know.

The last few orders for Harry Potter Books were delivered this way. The shipper negotiates the rates with UPS or Fed Ex. UPS.com or Fed Ex costs to compare is apple to oranges.

Services
With UPS Mail Innovations, you have a logistics provider who has the infrastructure, systems, and reach necessary to manage your mail throughout the entire cycle. With services and support refined to simplify high-volume mail complexities and greatly reduce bulk mail preparation, we can provide substantial cost and performance improvements.

As a primary source for high volume mailings, our extensive network of fully automated processing centers is designed for speed and efficiency - transporting mail for induction within the first 24 to 48 hours after pickup and preparation.

Whether sending mail domestically or internationally, our processes are integrated with the postal systems you need to quickly reach each of your destinations.

Domestic Mail Process | International Mail Process

Domestic Mail Process

Domestic Mail Process
Using the reliability and strength of the UPS network, the U.S. Postal Service, our extensive national network of processing facilities, proprietary software, and technology enables us to consistently achieve domestic average transit times comparable to First Class Mail® plus one day on all qualified mail. Our customers usually experience transit time improvements as well as cost savings.

Go to Domestic Mail Services
Domestic Mail Services Printable Reference Sheet
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Old 07-05-2010, 01:20 PM   #8  
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Originally Posted by Soyathink View Post
UPS has the same thing but since everybody likes to bash them you would never know.

The last few orders for Harry Potter Books were delivered this way. The shipper negotiates the rates with UPS or Fed Ex. UPS.com or Fed Ex costs to compare is apple to oranges.

Services
With UPS Mail Innovations, you have a logistics provider who has the infrastructure, systems, and reach necessary to manage your mail throughout the entire cycle. With services and support refined to simplify high-volume mail complexities and greatly reduce bulk mail preparation, we can provide substantial cost and performance improvements.

As a primary source for high volume mailings, our extensive network of fully automated processing centers is designed for speed and efficiency - transporting mail for induction within the first 24 to 48 hours after pickup and preparation.

Whether sending mail domestically or internationally, our processes are integrated with the postal systems you need to quickly reach each of your destinations.

Domestic Mail Process | International Mail Process

Domestic Mail Process

Domestic Mail Process
Using the reliability and strength of the UPS network, the U.S. Postal Service, our extensive national network of processing facilities, proprietary software, and technology enables us to consistently achieve domestic average transit times comparable to First Class Mail® plus one day on all qualified mail. Our customers usually experience transit time improvements as well as cost savings.

Go to Domestic Mail Services
Domestic Mail Services Printable Reference Sheet
For clarity - my comment was based on attempting to use UPS luggage service for the golf clubs. It was a PITA and time consuming and not cheap.
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Old 07-05-2010, 01:21 PM   #9  
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Originally Posted by Ernst View Post
Nice job FedEx friends! I can't imagine UPS providing the same level of service soon for the price I paid, although I wish they were a forward thinking company with ideas instead of lobbyists.

A much anticipated piece of gear shipped from Bass Pro Shop to me on a Thursday by "SmartPost." Because the item was backordered, I had chosen the standard delivery method. I was not familiar with the SmartPost level of service and did not hold out much hope of receiving it in time for the weekend. However, it arrived on my doorstep two days later (that's a Saturday morning for those doing the math at home). It made my weekend much better and seemed like a bargain for the $16.95 I paid for shipping the $270 item.

I used the UPS.com Estimate Time and Cost calculator to see how we could have matched the service from that city to my city, including insurance for the item and the approximate weight and dimensions of the box. It would have cost about the same amount, $16.49, to ship it by UPS Ground, but it would have arrived on Monday, too late for the weekend. No option was offered for Saturday ground delivery to my zip code. It may not be available, or may be a limitation of the on-line Time and Cost Calculator. To match the two day time in transit with Saturday delivery as provided by FedEx's SmartPost, it would have cost $40.23 by UPS 2nd Day Air. UPS Next Day Air Saver could have had it there on Friday for $40.45.

As a consumer, I am glad to have my gear in a timely manner at a fair price. As an employee, I hope the UPS managers who care little for hourly employee input do more than rearrainge the deck chairs while we drown in our own 100 years of momentum.
So did you compare exact same services on Fed Ex.com to UPS.com? Since you as an individual do not get the same rates as Bass Pro Shop does to ship, it is comparing apples to oranges to Fed Ex Smart post to UPS.Com. Order something from a company using UPS Mail Innovations then compare that rate to Fedex.com.
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Old 07-05-2010, 01:38 PM   #10  
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Originally Posted by 757upspilot View Post
For clarity - my comment was based on attempting to use UPS luggage service for the golf clubs. It was a PITA and time consuming and not cheap.
Just use your airline discount w/FDX and ship your clubs that way! Usually works out to a little over a $1.50/lb ... depending on the type of service.

... Just saying
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