top rated Citation service centers ?
06-20-2015, 01:10 PM
#1
Working weekends
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Joined APC: Jul 2005
Position: Left Seat
Posts: 2,384
top rated Citation service centers ?
Guys
who/what are the top rated Citation service centers, in term competence/expertise plus customer service, etc ?
Thank You
Aircraft in question is Citation Ultra
who/what are the top rated Citation service centers, in term competence/expertise plus customer service, etc ?
Thank You
Aircraft in question is Citation Ultra
06-25-2015, 03:31 AM
#6
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Joined APC: Jul 2014
Position: Retired
Posts: 63
Second the comment on MCO; they make everything an "airworthiness issue", whether you've asked them to inspect/fix or not.
When you take your airplane to a Cessna Service Center, you need to be crystal clear, in writing, on what you want, and need done, don't just say "perform what's required".
We've had situations where we were very specific and they went ahead and inspected something else, threatening to ground the aircraft (e.g., not sign off on the work done), unless they were authorized to deal with what they found during their unauthorized trolling for more work.
If we can avoid the Service Centers, we do.
When you take your airplane to a Cessna Service Center, you need to be crystal clear, in writing, on what you want, and need done, don't just say "perform what's required".
We've had situations where we were very specific and they went ahead and inspected something else, threatening to ground the aircraft (e.g., not sign off on the work done), unless they were authorized to deal with what they found during their unauthorized trolling for more work.
If we can avoid the Service Centers, we do.
06-25-2015, 08:00 AM
#8
The NeverEnding Story
Joined APC: Sep 2005
Posts: 7,526
Originally Posted by LivnthedrM
We avoid the Cessna Service Centers as well due to them trying to make the airplane brand new.
This is why I like West Star so much - they do what was quoted and don't troll for additional work, at least in 4 years of doing business including a heavy check.
06-27-2015, 03:48 AM
#9
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Joined APC: Dec 2014
Posts: 41
Avoid Citation service centers at all costs! Plenty of other places that do better job at a lot more reasonable cost
Hawthorne in EAU does great work on Citations and they do everything except engine overhauls
Elliott is ok for some work but they can get out of hand at times. They do paint/interior too
Hawthorne in EAU does great work on Citations and they do everything except engine overhauls
Elliott is ok for some work but they can get out of hand at times. They do paint/interior too
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