why is on boarding process...
 

So awful? Is it meant to be some kind of hazing? I figured Delta would be the most put together, but it might have the least functional/friendly/useable pre and post hire process I've experienced. You have to call a number to schedule an interview, no one answers or it's busy, it's hard to hear the person. You get an email with links that it says might not be activated yet? The phone numbers listed don't seem to take you into any relevant options, then you get disconnected...??? Everyone else just uses email and can reschedule for you the same way or at least answers the phone.

Does this lack of technological sophistication extend to daily operations? It has been kind of shocking and off putting since it's one thing I think airlines can really use to differentiate themselves and capture market share(digital integration and ease of use or at least purchasing). What is the deal?

Honestly, and I've said this before in posts, but yes some of our onboarding processes are ridiculous. My biggest issue is with the scheduling of the interview. It shouldn't take dozens of calls over who knows how many days to set up the biggest event in your career. And yes Delta IT is continually a joke, but at least for this part I don't think it's really an IT issue - it seems like more of just not enough staff in the hiring department to handle this record volume of interviews and hiring. I completely agree that there needs to be a much more straightforward way to handle what's going on. It's both a black eye like you said on the Delta brand, and it adds unnecessary stress to job candidates during what is already naturally a very stressful process.

Yep!



........

I'll get back to you when my flight plan finishes printing on the dot matrix printer...

Delta IT…bringing you two decades old technology next year…maybe…we’ll see.

While UPS IT says…hold my beer.

Do you guys not have electronic releases?

Delta IT's motto...."yesterday's technology, tomorrow!"

Nope. dot matrix printers and paper with the perforated holes on the edge. Ever wonder where all the carbon paper went??

Opps. sorry. thought that question was for me…carry on

I can’t remember when they started that project, but I think it was a couple years ago. Then they were on target to roll them out beginning of 2022 and now they should be coming out Q4. Probably of 2025.

Oook is it accessible online from a phone at least, or is that why airport show time is 1 hour? What does Delta do with its money instead of modernizing its information infrastructure(other than buying refineries since they still print plenty more)?

To be fair, we will have a digital flight plan app by this summer

Most people use the digital version of the paper flight plan on the iPad. We are just still required to have a paper copy.

And the hour prior is actually just airport report. You aren't really "required" to be at the airplane until 30-40 prior. Can't remember which one

Haha! They tried it but a lot of the 88 guys were using indelible ink on their Surfaces. We're not allowed to have nice things here.

What will the highlighter battalion do when we get rid of them??

What grinds my gears is:

All we need is a PDF/HTML copy of the flight plan. That's it. Like we have now. Just forget the paper. We sign the FDRA via ACARS.

But instead we have to buy some new software/program and be retrained.

Simple is better.

Our current flight plan is antiquated. I welcome something new

I thought the latest I saw was Q4, hopefully you’re correct but I’m not optimistic.

​​​​​​
I thought I saw June for the first trials. I admittedly haven't been paying attention

Q3 this year. Some overlap with paper for a while.

“Press F12 to Save”

To the OP, just get use to it here. Many many things are antiquated requiring unnecessary steps in modern society. But as the corporate slogan goes "That's the Delta difference".

We have an app that everybody has on their phones and tablets that is quite handy and getting handier. The release is available 70 minutes before push for domestic flights. If you’re not flying with an antique we usually just make sure that the dead sea scroll that the gate agent flops down on the pedestal is the right one and then keep trucking.

FWIW, you will fit right in here with the level of complaining considering you’re not even on property.

”If you think you hate it now, wait till you drive it!”
Love, Cisive/Carco

So ah yeah...welcome to Delta, try and smell the roses now and then.

Scheduling the interview by phone was painless last year as they answered on the first attempt. So had no issues with that. But it’s definitely bad for the brand if folks can’t get through on the phone now. They should have an online scheduling system.

Scheduling and rescheduling class date was done via email and quite straight forward.

Onboarding links that don’t work straight away are really unnecessarily sent before your first day. Apart from direct deposit info which you want to fill in ASAP to start getting paid and adding your dependents to get them on healthcare and travel, the rest like selection of benefits could wait until you show up. Got a month to make your selections.

Once you get to Indoc it’s very organized and concise. The people in charge of Indoc and the delivery team are fantastic. What every issues you might have, they’ll support you.

The Pilot Assist team accessed through the app is an excellent feature. They reply straight away and will work out whatever issues need working out.

Overall I found the onboarding process much smoother than the previous two companies where I worked.

I want to see the dude try to pick up a trip on icrew for the first time… that should be good.

Hallelujah!

I don’t read read many non-mandatory company memos.

That’s great news.

august for wide release of the app (paper in parallel), October for the end of paper.

We"ve become so accustomed to our antiquated tech products, I'm afraid any vision for better user experiences will be resisted.

I for one hope they reorganize the release. It's so haphazard and bulky, and formatted for a paper-scroll. Needs to be trimmed back big time, with the most referenced info consolidated together without bouncing around. All the extra mounds of less demanding info get located in some other further away section where it can be referenced if needed. Since its electronic, broken into sections/tabs via links with an always accesable hamburger button or the like table of contents to quickly get to what you looking for.


Page 1 info: Scheduled Dept/Arr times, Flight time, fuel info, CRZ alt, employee# for ACARS init page, TAF single line of forecast used for ETA, MELs(linked), dispatcher remarks...am I missing something?

MS-DOS
 

I grew up with a Commodore 64.
The F1 = Main Menu, F2 = Previous and other MS-DOS-isms of iCrew are quite nostalgic. 😁

I feel for the millennials coming onboard though, who might not find some of the IT as amusing.

I saw a prototype that a LCA had on his computer, although I’m not sure if it resembles what we’ll end up with. It was a completely different product, seemingly designed from the ground up to be electronic…doesn’t even resemble what we have now. It’s more like an app than a digital version of a paper product.

Hope so. The formatting of the current paper release belongs in 80's section of the Delta Flight Museum!

That’s crazy talk!

throw in airports (departure, arrival, alternates) and I think you have a great list

What is the time gap between Indoc and sims look like for everyone?

8 weeks for me. Seemed to range between 3-9 weeks for my group.

At what airline? BB needs to be put out to pasture. 8 days of randos sticking you up for payroll deductions interspersed with pointless presentations that start at step 4, proceed to step two and finish with foots notes (PBS, etc). Throw in a weirdly aggressive OpSecs instructor who tries to start fights with students. Horray! time for prom, don't forget to ask your mentor if they have some spare wings.

Speaking of wings:

Has anyone suggested to the PTB to just have a maintenance tech clip off the top crown of the captain set?

Assuming that they’ve plenty of CA wings lying around. Seems like a pretty easy and straightforward solution.

what on earth did you bid?!?!

Exactly! 10 bucks says our current HTML flight plan is faster to use than the new flight plan app. Just one more thing to sign in to during preflight... Because signing into the iPad just isn't secure enough...

If our IT didn't make preflight such a chore (looking at you Aerodocs) then I wouldn't really care and could go back to complaining about their desire to kill the grey (best) navblue site.