I asked a rep earlier and they said that contract admin would be putting something out on it. Haven't seen anything so probably should follow up.

 

With the new ARCOS +, is there a way to see GS callouts from hours ago that are no longer listed, like the old version?

 

On homepage click My Account> Top Left Callouts.

It's very monochromatic and shows some which are still active as well. Very poorly designed imo, like the rest of the update.

 

Thanks.

Strange. I have missed calls/voicemails from early morning but no history showing there in ARCOS like it used to.

 

Sometimes even on the old one they magically disappear. I think it's if scheduling stops the call early to noop or skip a step? But totally a WAG. Do you have the email history of the trips that are missing? If so, go check the rotations and see if they were nooped. Would be really nice to have a full history of the calls but that would lead to accountability so I'm not holding my breath.

 

I tend to look back at my emails and voicemails when I get an IA call FWIW to make sure I got the call earlier or did they jump straight to IA.

 

**Freely admit this is a bit of rant**

Called in fatigued recently and it took over an hour and 9 calls to the duty pilot before someone finally picked up the phone. Tried going through dispatch to see if the dispatcher could physically walk over to the duty pilot cubicle and help but was told he was overwhelmed with people calling in fatigued…..

This is unsat. I get it’s a thankless job with high stress but they’re our first point of contact when things go south and the only point of contact approved to call in fatigued with. Also not the first time it’s happened, in January it took over 2 hours to get a hold of one. If the company insists on running redline they need to hire more duty pilots. It’s weird telling my crew the flight will probably cancel but the wheels can’t start turning until someone in Mecca finally decides to pick up.

 

Did you try crew assist? I haven't used them for a fatigue call, but they seem to respond pretty quickly.

 

I am sympathetic to your issue, but they've put out repeatedly how to go through the process. Call the duty pilot, if no answer leave a VM stating your name/employee number and that you're fatigued (and add your rested/ready time I think). If you can't get a hold of accommodations then book your own room and get reimbursed later. Let them figure out the rest. No need for long waits at the airport sitting on hold.

 

Do this.
call duty pilot, leave msg and time you’ll be back.