You're spot on here. I don't know what you do but I'm sure you're right about your job security. Airlines have degraded in the last 9 years or so because the crews/agents take out their frustrations over the industry and job cuts on the passengers. You'd like to believe that a job that holds such high regard for professionalism would promote going above and beyond your normal duties to help out the passengers when the situation calls for it. Clearly we have some people here that feel it's them vs. the passengers. And inevitably it's those people that bring a business down.

 

Yes it is. The airline culture of a low cost carrier ala Ryanair is far different than that of the LCC you, perhaps are affiliated with. Rest assured that FR was aware that the flight would not arrive at the intended destination before curfew, and ground transportation was notified. However one does not waive a magic wand and buses appear. That's not the way it happens. While, rare, it is not uncommon for passengers to be bused to their destinations from alternate airports due to fortuitous events.

Your airline... apples... Ryanair... oranges.

Statement above is IYHO... of course. Perhaps not all will agrree with your take. The captain, in fact is the ground security coordinator whilst on the ground, as well making endeavours to solve problems with solutions within his/her grasp.

Now that's where you crossed the line... keep your opinions to yourself until you have all the facts of the situation at hand... and clearly sir you are quick to judge without the facts, or perhaps its you are a tryo with limited exposure to such situations with high ideals, which is admirable. But such assumptions and statements??? That's ignorance and arrogance, and perhaps due to lack of experience of... which won't stand out at one's next interview... wouldn't you agree?

 

captjns, I must not have made my point very clearly. I don't expect a Ryanair flight crew to act any differently than an Air France or British Air crew, for example. Yes, the culture, pay, rules, service, etc. are all different. But it comes down to individuals taking pride in their work and doing the best they can given their resources. A Captain of an airline going out of his/her way to ensure the passengers are taken care of (or at the very least informed) is no different to me than a McDonald's employee running to the parking lot to catch a customer they shortchanged at the register. Southwest has a similar low cost culture/fare structure to that of Ryanair and their crews are probably the hardest working in the entire industry. It pays off for them big time.

My point about the letters from my company has nothing to do with that airline specifically. It was to point out the fact that you can turn a terrible flight into a good experience (or at least better) for passengers simply with good customer service. That is as much a factor at United Airlines as it is on Island Bahamas Sky Tours.

And yes, my final statements were definitely just my opinion. What facts are you referring to? My last two sentences weren't based on any specific facts at all. That wasn't a reference to the Ryanair incident but flying in general. To argue that a pilot that puts in extra effort to help passengers isn't going to be sought after sounds quite irrational to me. That is EXACTLY what airlines are looking for. They couldn't care less how crappy your approach was as long as you were safe, didn't break anything, and the passengers were happy. Emphasis on happy passengers there. There is nothing ignorant or arrogant about it! Perhaps you were blending my opinion on admirable flight crew qualities with my criticism of the Ryanair crew...

 

Any updates on how RyanAir has handled the fallout of this incident since it happened?



Fred