|
Customer service fired?
I have 2 tix to fly to BUF and the storm is causing issues, been trying to get ahold of customer service to change the flight and all frontier phone numbers are disconnected and i was on chat and no one answered for 12 hours. Is frontier out of business?
|
I honestly don't know why I frequent this website.
|
Originally Posted by buffalopilot
(Post 3534321)
I have 2 tix to fly to BUF and the storm is causing issues, been trying to get ahold of customer service to change the flight and all frontier phone numbers are disconnected and i was on chat and no one answered for 12 hours. Is frontier out of business?
Yes. Yes we are out of business. Sorry to inform you of the news. Good luck on your refund. |
Originally Posted by buffalopilot
(Post 3534321)
I have 2 tix to fly to BUF and the storm is causing issues, been trying to get ahold of customer service to change the flight and all frontier phone numbers are disconnected and i was on chat and no one answered for 12 hours. Is frontier out of business?
|
Originally Posted by buffalopilot
(Post 3534321)
I have 2 tix to fly to BUF and the storm is causing issues, been trying to get ahold of customer service to change the flight and all frontier phone numbers are disconnected and i was on chat and no one answered for 12 hours. Is frontier out of business?
https://www.yahoo.com/news/frontier-airlines-no-longer-offering-025240556.html this might help. who needs customers service or jet bridges… |
Originally Posted by Halon1211
(Post 3537083)
https://www.yahoo.com/news/frontier-airlines-no-longer-offering-025240556.html
this might help. who needs customers service or jet bridges… https://www.elliott.org/blog/custome...ting-guidance/ |
Originally Posted by OpsCheckOK
(Post 3537111)
Who’s going to be supplying the misinformation now though??
https://www.elliott.org/blog/custome...ting-guidance/ |
I decided to try Breeze for a flight back in October. About two weeks before departure I had an email that the airline had moved my departure date back an entire 24hrs, which ruined the whole point of the trip. I quickly discovered that Breeze had no phone options for customer service - just text or an instant messaging options. It was awful trying to deal with it. I won’t ever fly Breeze (and now F9 too) knowing this is in place and gives me serious pause about what management may be up to from a pilot perspective.
|
Originally Posted by ESQ702
(Post 3539046)
I decided to try Breeze for a flight back in October. About two weeks before departure I had an email that the airline had moved my departure date back an entire 24hrs, which ruined the whole point of the trip. I quickly discovered that Breeze had no phone options for customer service - just text or an instant messaging options. It was awful trying to deal with it. I won’t ever fly Breeze (and now F9 too) knowing this is in place and gives me serious pause about what management may be up to from a pilot perspective.
Ours is the one who will scream up and down every other flight they are never flying Frontier again and will do so 2 months later. As long as prices stay low, there will be a certain portion of the population (and it's quite a few people) who don't care about the lack of customer service because they are used to it (and come to expect). A quick examination of the cabin on most flights will reveal why F9 will be around for a while despite the moves that don't make sense to many others. And, this population segment is growing... |
Someone told me a story the other day of a passenger who was yelling that they won't fly Frontier ever again at the gate but when they got off they asked the FA for a credit card application
|
| All times are GMT -8. The time now is 05:25 PM. |
Website Copyright © 2026 MH Sub I, LLC dba Internet Brands