Customer service fired?
11-19-2022 | 03:23 AM
#1
Thread Starter
Gets Weekends Off
Joined: Feb 2006
Posts: 564
Likes: 0
Customer service fired?
I have 2 tix to fly to BUF and the storm is causing issues, been trying to get ahold of customer service to change the flight and all frontier phone numbers are disconnected and i was on chat and no one answered for 12 hours. Is frontier out of business?
11-19-2022 | 05:48 AM
#3
Line Holder
Joined: Feb 2014
Posts: 1,953
Likes: 103
From: Lineholder
Yes. Yes we are out of business. Sorry to inform you of the news. Good luck on your refund.
11-23-2022 | 11:34 AM
#4
New Hire
Joined: Nov 2022
Posts: 5
Likes: 0
From: reclined
I believe the press release was today that they are getting rid of their phone support services and will only assist customers via the app chat feature...
11-24-2022 | 01:55 PM
#5
Gets Weekends Off
Joined: Oct 2017
Posts: 3,459
Likes: 26
https://www.yahoo.com/news/frontier-airlines-no-longer-offering-025240556.html
this might help.
who needs customers service or jet bridges…
11-24-2022 | 03:31 PM
#6
On Reserve
Joined: Mar 2022
Posts: 198
Likes: 8
https://www.yahoo.com/news/frontier-airlines-no-longer-offering-025240556.html
this might help.
who needs customers service or jet bridges…
this might help.
who needs customers service or jet bridges…
https://www.elliott.org/blog/custome...ting-guidance/
11-25-2022 | 05:23 AM
#7
Line Holder
Joined: Aug 2021
Posts: 407
Likes: 61
Who’s going to be supplying the misinformation now though??
https://www.elliott.org/blog/custome...ting-guidance/
https://www.elliott.org/blog/custome...ting-guidance/
11-28-2022 | 09:16 PM
#8
Fly or Die
Joined: Jan 2019
Posts: 502
Likes: 0
I decided to try Breeze for a flight back in October. About two weeks before departure I had an email that the airline had moved my departure date back an entire 24hrs, which ruined the whole point of the trip. I quickly discovered that Breeze had no phone options for customer service - just text or an instant messaging options. It was awful trying to deal with it. I won’t ever fly Breeze (and now F9 too) knowing this is in place and gives me serious pause about what management may be up to from a pilot perspective.
11-29-2022 | 07:09 AM
#9
Line Holder
Joined: Feb 2014
Posts: 1,953
Likes: 103
From: Lineholder
I decided to try Breeze for a flight back in October. About two weeks before departure I had an email that the airline had moved my departure date back an entire 24hrs, which ruined the whole point of the trip. I quickly discovered that Breeze had no phone options for customer service - just text or an instant messaging options. It was awful trying to deal with it. I won’t ever fly Breeze (and now F9 too) knowing this is in place and gives me serious pause about what management may be up to from a pilot perspective.
Ours is the one who will scream up and down every other flight they are never flying Frontier again and will do so 2 months later. As long as prices stay low, there will be a certain portion of the population (and it's quite a few people) who don't care about the lack of customer service because they are used to it (and come to expect). A quick examination of the cabin on most flights will reveal why F9 will be around for a while despite the moves that don't make sense to many others.
And, this population segment is growing...
Thread
Thread Starter
Forum
Replies
Last Post
