That could be a story about how awesome the crew was.

 

Certainly the best people are treated in the flying Frontier experience is when they step aboard.

 

The only place they ever encounter an actual Frontier employee.

 

Whenever you go to a fast food joint or Starbucks or anywhere where customer service happens regularly, do you care who's fault it is if your order is messed up? The cashier input the order wrong or the coffee preparer/cook made the wrong thing or the server brought you the wrong drink/plate, do you really care who's at fault. To you, the restaurant let you down. Likewise w/ us.

Frontier is a sh!tty airline. Regardless of the actual company any of the employees work for, they all have shirts and/or badges that say "Frontier" on and work Frontier trips. From the ground crew to the gate agents to the aircrew. Hell, I bet there are some people who think the wheelchair people are also F9 employees.

No matter how good your decision making may be or smooth your landing is, if a majority of the customer service aspects leading up to and after the flight are marginal, you're probably gonna be viewed that way as well.

I do all I can mentally to not let this place consume me. I do my job, smile, say thank you and enjoy my days off.

 

That comment was a reflection on how I view our actual employees - which is in a very positive light. I can see how that might not have been very clear.
I wish I could just blow off the crappy way we make our customers feel by the way the rest of the operation runs and the intentional grift we have blended in to our business model. I care about the people around me and those that chose to fly on my airline who are ultimately the source of my paycheck and that's just not gonna f'n stop. It's built in me as a concrete part of who I am and is a reflection of my morals and values. My family relies on me for that paycheck however; had I known we would end up like this I would never have come here. That ship has sailed by a couple years and I am here 'til the end right along with all you folks with whom I may disagree, but do respect.

 

It's just going to get better. The company has estimated a 40% reduction in call center staff from this. Up next is a 60% reduction in ticket counter staff. Fun times are ahead.

 

I keep this kernel of hope that some sort of major change will come to Frontier burning in the back of my brain. A management change, getting acquired by a legacy, something like that. It's like imagining what you would do with your billion dollar Powerball winnings.

 

I used to feel this way. I no longer have the EXPECTATION of it (but do still have the hope).

Most likely, there's an FO that just got hired at 23 or 24 years old who will have a 40+ year career at F9 - all the while hoping for the same thing that never happens.

We don't have the union or pilot group to demand the changes we would like and we certainly don't have the management group to just give it to us.

 

Well that's awfully pessimistic.

Management teams come and go
union reps come and go

Plus, the union sure did a good job of raising the bar last time. We just need to keep raising it.

 

Very optimistic. I ain't mad atcha for that.

You deserve one of these...

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