How do you react to passengers claiming there is something wrong with the airplane
12-29-2008 | 05:23 AM
#21
Gets Weekends Off
Joined: Nov 2006
Posts: 259
Likes: 0
Although normally, passenger observations of a system abnormality will be incorrect however they may not be. I try to remember that the pax are part of my "resources" (CRM) and their input may be just as important as a crewmembers. On top of that, you never know the background of your passenger...pilot, engineer, manufacturers rep, FAA. They may have some valid input so ignoring them and hoping that they go away is probably not the wisest move.
12-29-2008 | 05:54 AM
#22
Gets Weekends Off
Joined: Nov 2006
Posts: 1,349
Likes: 0
From: Body at sea level; heart at 70,000+
Three years after USAF retirement, I was a passenger on a C-141 flying between Kwajalein and Hickam AFB. Invited to the cockpit, I sat in the jump seat and listened to the crew explain how the aircraft worked, "This is the autopilot; it . . . "etc, etc. After fifteen minutes of entertainment, the Aircraft Commannder asked if I had any questions. Only one, I said. "Do you always leave the continuous ignition on in cruise when there is no turbulence ?" (Cruise check list item) It got quiet with a few red faces.
We then spend an hour telling fairy tales, lies and war stories about C-141 flying.
12-29-2008 | 06:04 AM
#23
Gets Weekends Off
Joined: Feb 2007
Posts: 774
Likes: 0
From: EMB145
Although normally, passenger observations of a system abnormality will be incorrect however they may not be. I try to remember that the pax are part of my "resources" (CRM) and their input may be just as important as a crewmembers. On top of that, you never know the background of your passenger...pilot, engineer, manufacturers rep, FAA. They may have some valid input so ignoring them and hoping that they go away is probably not the wisest move.
When calling to FA to see if she was ready for T/O she said a passenger made her promise that she would tell us fluid was pouring out the #1 on the Dash 8. The Fluid level was still ok but we remembered we had it filled before push. So we watched it for a min and sure enough we were bleeding somthing fierce.
12-29-2008 | 06:10 AM
#24
Doing One Pilot's Job
Joined: Sep 2005
Posts: 7,883
Likes: 119
It does get quite annoying, my favorite is in the cabin of the A320...the Hydraulic pumps make noises almost like a hand saw. I have fun with that one...."yea, they have to put a padlock on the cargo compartment, i guess the combination never got forwarded"
12-29-2008 | 06:19 AM
#25
Gets Weekends Off
Joined: Apr 2008
Posts: 810
Likes: 0
From: King Air 200 CA Hawker 800/900 FO
That always brought a grin to my face. It's pretty funny to watch pax reactions when the gear comes down, often their eyes become as wide as dinner plates or when they were sleeping and awoken by it saying "what the hell was that?"
12-29-2008 | 06:49 AM
#26
Line Holder
Joined: Dec 2007
Posts: 47
Likes: 0
It does get quite annoying, my favorite is in the cabin of the A320...the Hydraulic pumps make noises almost like a hand saw. I have fun with that one...."yea, they have to put a padlock on the cargo compartment, i guess the combination never got forwarded"
Just tell em it's normal, but never just brush it off..passengers can be a pretty good eye if something is really outta whack about 1% of the time..and it's that 1% that'll really save your butt. So always pay attention.
Or just feed em some "We won't depart unless your safety and the integrity of the airplane is assured"
Just tell em it's normal, but never just brush it off..passengers can be a pretty good eye if something is really outta whack about 1% of the time..and it's that 1% that'll really save your butt. So always pay attention.
Or just feed em some "We won't depart unless your safety and the integrity of the airplane is assured"
12-29-2008 | 07:19 AM
#28
Gets Weekends Off
Joined: Oct 2008
Posts: 1,258
Likes: 0
I still remember vividly one Pax question to me after we landed in IAH. We had just pulled up to the gate and #1 was shut down. As the Pax were deplaning, we had one guy come up to me (I was standing in the galley with the FA) and say "you might want to have that left engine checked out". I replied with "why would you say that sir?" ... his response almost made me laugh uncontrollably. "Well sir, as we were coming in on short final I noticed some gyroscopic precision on that prop out there". I could just hear the captain laughing hysterically up front, and all I could get out of my mouth without laughing was "ok, sir, we'll check on that".
12-29-2008 | 08:45 AM
#29
Portuguese Troubleshooter
Joined: Aug 2007
Posts: 370
Likes: 0
From: Burrito Bomber
I still remember vividly one Pax question to me after we landed in IAH. We had just pulled up to the gate and #1 was shut down. As the Pax were deplaning, we had one guy come up to me (I was standing in the galley with the FA) and say "you might want to have that left engine checked out". I replied with "why would you say that sir?" ... his response almost made me laugh uncontrollably. "Well sir, as we were coming in on short final I noticed some gyroscopic precision on that prop out there". I could just hear the captain laughing hysterically up front, and all I could get out of my mouth without laughing was "ok, sir, we'll check on that".
Thread
Thread Starter
Forum
Replies
Last Post
130drvr
Hangar Talk
0
09-17-2008 08:02 PM
