JetBlue sales scheme--its upsetting customers
04-09-2007 | 08:04 PM
#1
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Livin' the Dream
Joined: Dec 2005
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JetBlue sales scheme--its upsetting customers
I guess that would upset some people....bad business for JB.
http://consumerist.com/consumer/jetb...tal-248235.php
MAr 29, 2007
Jet Blue Blues Continue, Even When You're On Continental
The bad thing about flying journalists to and fro is that when something goes wrong, they tend to amuse themselves by taking notes. Sadly, JetBlue does not yet have a policy prohibiting pens and paper from their flights. From the Boston Herald:
http://consumerist.com/consumer/jetb...tal-248235.php
MAr 29, 2007
Jet Blue Blues Continue, Even When You're On Continental
The bad thing about flying journalists to and fro is that when something goes wrong, they tend to amuse themselves by taking notes. Sadly, JetBlue does not yet have a policy prohibiting pens and paper from their flights. From the Boston Herald:A passenger, talking loudly into his cellphone, says, "I went out of my way to fly JetBlue," he said, "and instead I'm on some Express Jet. It's a bait and switch."
Yes, the oldest of sales schemes. Instead of the expansive Airbus 320 with legroom and TVs, JetBlue put its Dulles-to-Logan passengers on a Continental Express Jet, a flying partner. The switcheroo would have been a minor irritation given the brevity of the flight had the Express Jet not run low on fuel circling over Boston, forcing it to land at T.F. Green.
Here is what I experienced during what JetBlue's "Customer Bill of Rights" policy describes as an "Onboard Ground Delay."
The obvious solution to this problem is to ban journalism so these note-takers can no longer afford to fly. —MEGHANN MARCO
04-09-2007 | 10:45 PM
#2
Gets Weekends Off
Joined: Dec 2005
Posts: 1,105
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From: Left Seat
I guess that would upset some people....bad business for JB.
http://consumerist.com/consumer/jetb...tal-248235.php
MAr 29, 2007
Jet Blue Blues Continue, Even When You're On Continental
The bad thing about flying journalists to and fro is that when something goes wrong, they tend to amuse themselves by taking notes. Sadly, JetBlue does not yet have a policy prohibiting pens and paper from their flights. From the Boston Herald:
http://consumerist.com/consumer/jetb...tal-248235.php
MAr 29, 2007
Jet Blue Blues Continue, Even When You're On Continental
The bad thing about flying journalists to and fro is that when something goes wrong, they tend to amuse themselves by taking notes. Sadly, JetBlue does not yet have a policy prohibiting pens and paper from their flights. From the Boston Herald:A passenger, talking loudly into his cellphone, says, "I went out of my way to fly JetBlue," he said, "and instead I'm on some Express Jet. It's a bait and switch."
Yes, the oldest of sales schemes. Instead of the expansive Airbus 320 with legroom and TVs, JetBlue put its Dulles-to-Logan passengers on a Continental Express Jet, a flying partner. The switcheroo would have been a minor irritation given the brevity of the flight had the Express Jet not run low on fuel circling over Boston, forcing it to land at T.F. Green.
Here is what I experienced during what JetBlue's "Customer Bill of Rights" policy describes as an "Onboard Ground Delay."
The obvious solution to this problem is to ban journalism so these note-takers can no longer afford to fly. —MEGHANN MARCOThe reason for the bait and switch is problems with the E190. They contracted X-jet to run 4 airplanes while they fix the 190's 2 at a time. I'd of figured they could of wet leased something a little more comparable to the 320. Like ryan or someone one with 73's.
04-10-2007 | 06:04 PM
#3
Gets Weekends Off
Joined: Nov 2006
Posts: 299
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From: Passed out in my hammock
All those customers who are displaced onto a 145 are compen$$ated for their inconvenience. This is a very temporary problem and I don't think will have negative long-term effects. But, heh, I'm just a Flavr-aid drinker.
04-10-2007 | 10:02 PM
#4
Gets Weekends Off
Joined: Dec 2005
Posts: 1,105
Likes: 0
From: Left Seat
I am not saying its wrong, I just think with the recent customer problems they have had at JB that a more appropriate (size) aircraft would of made more sense. And ****ed fewer customers off, more seamless of a change. After all Embaer is picking up the tab. An E145 is no A320!
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