http://www.usatoday.com/travel/fligh...sfaction_N.htm

Its nice to know that ones luggage will go on vacation and come home at the same time as its owners will.

 

This industry ia a customer service disaster area, and it will never change. The exceptions like LUV and AAI prove the rule. Two of the lowest cost airlines ranking at the top of the customer surveys.

A passenger who is delayed due to weather doesn't care about the FAA's neglect of the avaition infrastructure, all he knows is that he bought a ticket on your airline, and he is now so late that he will miss his meeting, connection, or cruise ship, and it makes your airline look bad.

Add fiascios like the AA Super 80 meltdowns, USAir Philly meltdowns, winter weather gridlocks at ATL, ATC flow control lockups in the NE during TRW season, and it's no wonder that people hate flying on airlines. It's no wonder they can't get a decent price for tickets, the product stinks.

Meanwhile managements stuff their pockets with more "performance bonuses", and look for more "deals" to "achieve synergies" that will improve performance that send NWA DAL USAir and UAL to the bottom of the heap. It's laughable.

Is there another industry that puts up with this cr@p?

 

My suspicion is that Southwest has more leisure travelers who pay for their own tickets, while the legacy airlines have more business travelers who don't care what it cost, but want great service. The leisure traveler is more easily pleased.

 

Well said.....

 

I'm surprised that we got credit for handling baggage. I think that's an area we need to do better on.

 

I dunno... I still think southwest is gonna take over the world. ::little sarcasm:: though I do know from a employee relations stand point Southwest is light years ahead of any were i have worked.

 

SWA delivers what it promises. I buy tickets on them all the time because non-revving isn't worth crap these days. There are even times when they are more expensive but I spend the $$ knowing I'll get there, and in comfort. It's a good outfit. Hopefully one day I'll get a chance to interview there, only 950 TPIC to go to qualify .

 

I have (in addition to my flying schedule) logged over 60,000 frequent flier miles on mainly U.S. Carriers, but also European, S.E. Asian, Asian Carriers THIS YEAR!

So as a Pilot who frequently Commercials to meet my next flight I can tell you from my personal experience, U.S. Legacy Carriers have horrible Customer Service! In some ways we're light years ahead as far as ease of checking in for a flight. But thats where it all ends.

Once aboard a flight, the attitude starts. This causes me to have a bad attitude which I share with the crew and hence the endless cycle. I was left at a boarding gate in Atlanta a month ago because I did not arrive at the gate till 5 minutes BEFORE scheduled departure! Yes, the plane left EARLY without a confirmed seat revenue passenger because of Delta concerns about on time departures (Synergies). I had a late connection (Delta) which caused my gate arrival to be very close to departure. My bags made the connection somehow.

Anyway, I think JetPeidmont is right on with the gross neglect of providing a good product. With these super-mergers I'm sure it will just get worse. I always laugh when they say "We know you have a choice when traveling".

There's rarely a choice.

 

I do the same thing.. Non-reving is not worth the hassel and SWA is worth the revenue ticket.

If other airlines could treat their employee's like SWA I think everybody's numbers would improve. Kudos to WN!

 

"We know you have a choice when traveling".
Yes we do! From bad service to bad service but the ticket was the right price so who cares about service





PE would have done gang busters in this environment !