Jake Wheeler

I don't care you are, that's funny! Close to being true to considering how much management is paying them.

nicholasblonde

AMR has some vicious old hags in ORD as well...a particular one was a thin African American woman in her 50s...can't remember the concourse...I wish I would've gotten her name...she was so evil to me in front of everyone, even the paying pax were talking about filing complaints....

Sometimes I want to give gate agents that 800 number/website that some non-profit "right to death" group has which gives you suicide instructions/kits so these people can off themselves, since they seem to have no human nature left in them whatsoever...

I've worked in hospitals, gov't agencies, and now the airlines...all of which have their fair share of bitter angry workers...and the airlines are by far the worst!!!!!!!!

Jake Wheeler

Unfortunately talking is all most people do. I don't like crappy service and dirty cabins either. If they treat paying pax crappy, how do you think they treat us non-revs? Most are good people, but we do have a few notable exceptions.


Funny! Even if it worked, who do you think the company is going to replace them with? A career professional with maturity, grace and education willing to work for $7 an hour nights and weekends? Not hardly. They'll find the best person they can who will work for little more than minimum wage and is incapable of finding work elsewhere.

One major problem with customer service issues is a high turnover which means lack of experience. The ones who have stayed on are burned out from too many dashed dreams, bald-faced lies and the largesse in which management lines their own pockets at the expense of the employees.

bravo24

Ok, I've got it - everything is management's fault and pilots and FAs are paragons of virtue and can do no wrong. Let's just fire all the management types and let flight crews run everything. THAT will fix everything.

And you're right - I don't know how long you've been in the business or your experience. But it would be a reasonably safe bet that you haven't been around that long if your flying a mini-me jet.

TheFly

I haven't flown COA in over 12 years and honestly don't remember the experience.

Beagle Pilot

Welcome to the Walmartization of the airlines along with everything else that made America great!

wrxpilot

Today was my first flight on a major in several years... As a corporate pilot, I fly the airlines very often as a full fare commuter, but it is almost always on the LCCs like Frontier, Jetblue, etc. I've had a very positive experience with these guys.

This past week I finally had no other choice but to take a major. It was a complete disaster, and it almost caused me some grief with my job. The airline employees were extremely rude, the flights were late, and frustrations were common. For example, on 2 legs we pulled up next to the gate and sat while we waited (20+ mins) for ground crews or the bridge operator to show up (I guess?) before we could unload. Is there no logistical planning at these places? On my final outbound leg today, the flight changed gates three times, two of which were not communicated clearly at all. During the final gate change, nobody knew what was going on, including me and I'm in airports once/wk! Can you imagine how confused Aunt Milly that only flys once every 5 yrs was?

On this same final leg today, the flight appeared on the departure board as on time, up to 20 mins before sched departure time. It then went 10 min late, then 15, 25, 35, 40, 50, 1 hr, 1 hr +05, 1hr +15, then 1 hr +30. Huh?? How does a 10 min delay become 1hr +30?? Just tell us the truth from the start so we can make plans!! Finally we get on the damn RJ (with inop lav), and after everyone is seated nothing was happening. No explanations, yet the cabin door remained open while the F/As milled about. We are now over 1.5 hrs late, no explanations, and nobody at this airline appears to be doing anything about it. Let me tell you, this is a little frustrating. 15 mins later, we finally push from the gate, so we're almost 2 hrs late now. Keep in mind there is no significant wx at this airport (ORD) or our destination (DTW).

During this whole time, my chief pilot is emailing on my BB saying where are you? You're delayed again? When are you going to be here?? Luckily I didn't sched this cluster of a flight, so I wasn't on the hook. But it was still EXTREMELY stressful. If the airline had just been honest about the delays from the beginning, I could've sched something else (like driving a car instead!!). After literally running through the DTW terminal for over 1/2 mi, I found my driver and BARELY made it to PTK before my boss showed up for his ride home. You'd think 2+ hrs of flex time would be enough, but amazingly enough it wasn't.

Now I can't trust this airline for my business travel at all. The employees clearly don't give a ####, which is not compatible with my work schedule. I must now take LCCs at all times (e.g. Frontier, Jetblue, or Southwest) as they actually seem to care about my business. If I absolutely must take a major again, I will make sure it's a non-stop or will simply overnight it.

vagabond

First of all, I'd like to reiterate that I did not pay $100 to fly from Peoria to Macon; I paid quite a bit more than that to get to Frankfurt, Germany. I was not expecting first class treatment, but just a little courtesy and professionalism.

Second, I did hear back from Customer Relations, but alas, the reply was not substantive at all. It did, however, acknowledge that the airline has a ways to go to get on the right track. It also said that my complaint will be forwarded to the manager at PHL and included in a report to Senior Management. No offer of a couple of free tickets. Oh well. It doesn't really matter. The CEO (whoever he is) himself could email me or call me and I still won't fly it again. I would just as soon mail myself in a FedEx box.

kronan

If we knew you were in there we'd take you out and share the catering,

sorry this put a damper on what should have been a great experience

EF77

Good God Simply unbelievable!