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My wife and I vacationed in Santiago last week and were scheduled to come home on AA940 on 28 Jan, but it got cancelled. Having to get back to work, we searched around and found that delta 146 (28 Jan)was relatively empty around 70 empty seats and went from SCL - ATL. I bought my wife a last minute ticket for 1200USD and decided I would ask for a jumpseat. The captain looked over my credentials and said ok, I was very early. At the last minute I was denied boarding after my wife boarded. All the gate agent said was Captain weight restriction. I noticed AA had a flight to Miami and ran down to their gate. They got me on a totally full airplane and I got the last seat. (Thanks AA BUDS). I asked AA912 Captain to pass a word to Delta146 captain to tell my wife I was on a different plane to Miami - he did as I asked (thanks again AA) The Delta captain knew who I was because I personally told him my story when I asked for the jumpseat. When I arrived in Miami my cell phone had loads of messages from my wife asking where I was and what happened. Delta captain told her nothing.

I am posting this because even if there was a valid reason to deny me one of the 60 or so empty seats confirmed by my wife, he could have at least informed my wife. I am also wondering what I will say to the 2 or so Delta guys that show up a year and ask for my jumpseat. I also felt it pertentent to post this under the Delta loss thread.:mad:

Read my post on there.

We traditionally carry a ton of cargo out of South America. We have been known to leave with 30+ Seats open because we are maxed out on cargo.

Now I am not sure if it applies to other carriers, but we are not to be bumped off a j/s if the flight is payload optimized.

I am sorry for the inconvenience.

Quote:

Originally Posted by NotsoFast (Post 548060)

My wife and I vacationed in Santiago last week and were scheduled to come home on AA940 on 28 Jan, but it got cancelled. Having to get back to work, we searched around and found that delta 146 (28 Jan)was relatively empty around 70 empty seats and went from SCL - ATL. I bought my wife a last minute ticket for 1200USD and decided I would ask for a jumpseat. The captain looked over my credentials and said ok, I was very early. At the last minute I was denied boarding after my wife boarded. All the gate agent said was Captain weight restriction. I noticed AA had a flight to Miami and ran down to their gate. They got me on a totally full airplane and I got the last seat. (Thanks AA BUDS). I asked AA912 Captain to pass a word to Delta146 captain to tell my wife I was on a different plane to Miami - he did as I asked (thanks again AA) The Delta captain knew who I was because I personally told him my story when I asked for the jumpseat. When I arrived in Miami my cell phone had loads of messages from my wife asking where I was and what happened. Delta captain told her nothing.

At Fedex we are able to deviate and the company buys several business class tickets a month for us to position for flights. I generally split all my money between AA and NW. I am not buying anymore tickets on NW aka Delta. I am posting this because even if there was a valid reason to deny me one of the 60 or so empty seats confirmed by my wife, he could have at least informed my wife. I am also wondering what I will say to the 2 or so Delta guys that show up a year and ask for my jumpseat. I also felt it pertintent to post this under the Delta loss thread.:mad:

A few years ago my father tried to ship a small breathing machine to Victoria, British Columbia. He needed it following surgery to be used while he slept. It contained no oxygen so there was no hazmat or shipping issue. The box was lost by FedEx who told him repeatedly they had no idea what happened to it. Then they told him for an extra $100 they could deliver it to him on Saturday nearly four days after he had it overnighted. When asked why he should have to pay he was told be the manager that it was because it would now be a Saturday delivery. My Dad replied that it would have been a Wednesday delivery if they had never misplaced it. To make a long story short, they wouldn't budge. Because of health reasons my Dad needed it so he had to absorb the extra charge. It was FedEx's responsibility to get it to him since he had paid for the shipment. Bad experience. However, I realize that even the best of companies have occurrences. So I continue to ship overnight packages on Purple.

My point is that you didn't pay for any service yet you are annoyed you got bumped? Perhaps as ACL indicated you got bumped because of cargo.

Quote:

Originally Posted by NotsoFast (Post 548066)

I am posting this because even if there was a valid reason to deny me one of the 60 or so empty seats confirmed by my wife, he could have at least informed my wife. I am also wondering what I will say to the 2 or so Delta guys that show up a year and ask for my jumpseat. I also felt it pertentent to post this under the Delta loss thread.:mad:

Just to provide you with my feedback, I jumpseat a lot from South America to US, visiting my family, Delta has time over time treated me better than the rest (AA, UA & CO), in one occasion, I was denied on UA 767-300 due to weight restrictions and right next there was a AA 767-300 flying the same route who glady took me, it appeared that AA had paid Boeing to get the extra pounds on their B&W, so they were just laughing about it...

I appreciate that, but I asked him to alert my wife as where I was going, and that was not even done. This is one individual pilot being asked by another to do one easy thing and he could not even do that. This is not delta loosing my luggage, that has been done to, and I am not upset by that.

He could asked his lead FA to do it. She may have forgot.
He might have planned on doing it on a break, and forgot.

We all make an honest mistake now and then.

Quote:

Originally Posted by NotsoFast (Post 548066)

I am also wondering what I will say to the 2 or so Delta guys that show up a year and ask for my jumpseat.

I dont know - what are you going to say? Are you going to tell those two guys to go away, because you didn't get on the jumpseat, and someone didn't track down your wife? What do you want to happen at this point? If everybody denied someone a jumpseat based on all the variables that happen daily, no one would ever jumpseat anywhere.

Quote:

Originally Posted by NotsoFast (Post 548066)

I'm not a Delta guy, but I have two thoughts. First, that sucks man, sorry you had that happen, we all understand. Second, are you really going to take out your frustrations on other Delta bro's? Not really what Ghandi would do, now is it? ("BE the change you want to see in the world").

Quote:

Originally Posted by NotsoFast (Post 548066)

How do you know the DAL crew got the message? There is a thing called sterile cockpit below 10,000. What if they were on different frequencies by the time they got to 10,000. What if they thought it was unprofessional to discuss your travel problems on the radio.:confused:

If it makes you feel any better, none of the six non-revs got on either.

It did go out with a lot of empty seats, but those flights can be "payload-optimized" which means cargo gets on before non-revs. The Captain has no control over it - I don't know why they said it was "Captain's weight restriction". I see you on the list for a seat, it's just that only revenue got on.