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Old 02-06-2015, 08:55 AM   #1  
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Default OMC Listing YYZ

I'm an OAL employee, at the counter in YYZ trying to list myself as an OMC for a flight to EWR.
The UA employee travel phone line is down and the agents at the counter are extremely incompetent and can't figure it out. (It's YYZ so I can't go to the gate because I need to pre-clear customs.). Any suggestions/ ideas?
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Old 02-06-2015, 12:05 PM   #2  
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Originally Posted by razorblade View Post
I'm an OAL employee, at the counter in YYZ trying to list myself as an OMC for a flight to EWR.
The UA employee travel phone line is down and the agents at the counter are extremely incompetent and can't figure it out. (It's YYZ so I can't go to the gate because I need to pre-clear customs.). Any suggestions/ ideas?
I'm sure this info is a little late. No matter what a UA agent tells you, OAL have no way of listing ahead of time for OMC or jumpseat on United.
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Old 02-06-2015, 12:10 PM   #3  
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That's what I kept telling them. It took them 3 hours to figure it out, but eventually I got myself a BP.
(I missed the first flight i could have gotten on, which had plenty of room; got bumped off the second just now; and now I'm waiting for 2 hours before the next one.)

Also the agents had no helpful info on how to avoid the hassle in the future! So that was kinda nice. /sarcasm.
I guess I'll show up 4 hours in advance next time, because 2.5 wasn't enough today.
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Old 02-08-2015, 10:55 AM   #4  
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I went through the same thing in Calgary a couple months ago.

By the time they figured it out I had 5 minutes to get through customs and security, so I didn't ever hear what they did to make it work.
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Old 02-08-2015, 11:05 AM   #5  
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I am a commuter out of YYZ... United agents are terrible. Every single occasion they have no clue on how to list me at the ticket counter... For this matter 75% of the time ORD agents, when trying to get listed to YYZ, are just as terrible.

The only way I have found to get listed is using the id90 website and paying a zed fare, normally $80 instead of the normal $60 in taxes only. It is frustrating and I have never managed to get them to figure out how to list a jumpseater.
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Old 02-08-2015, 03:41 PM   #6  
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Yeah seems that paying the ZED is the painless way out. I don't do it as much as you if you commute, but I'm going to try the recommendation next time and just ask for the manager straight away. Hopefully he/she will know what to do and save me some agony.
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Old 02-08-2015, 04:02 PM   #7  
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Yeah seems that paying the ZED is the painless way out. I don't do it as much as you if you commute, but I'm going to try the recommendation next time and just ask for the manager straight away. Hopefully he/she will know what to do and save me some agony.

I commuted out of canada for a long time. Go to a gate agent at a hub who's not working a flight (and not a douche), and ask them to write down the entires for listing you as a jumpseater. Then you can take these entries and give them to the idiot subcontractors working the desk. (That's what I had to do for years. By the time you teach one person, they'll quit or be fired and you'll find some new trainee that has no clue).
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Old 02-08-2015, 04:29 PM   #8  
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Go to a gate agent at a hub who's not working a flight (and not a douche)
Too much to ask for? Haha
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Old 02-09-2015, 08:01 PM   #9  
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You should have tried going over to the DL counter. I did that in YUL, flew into JFK and just took the train over to EWR. The UA ticket counter was pretty useless.
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Old 02-10-2015, 08:08 AM   #10  
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Good to see they still stink. I used to fly regularly out of YYZ and it was always a nightmare (Continental days).

Upon getting to YYZ I would ask an ops agent about it....who to talk to when I intend to leave etc. Invariably it turned into a cluster at the counter days later.
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