You call Crew Scheduling. Hold time =?

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03-05-2008 | 08:48 PM

#31

Nightsky

Thread Starter

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Joined: Apr 2006

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Quote:

Originally Posted by ExperimentalAB

Just a minute or so most of the time at SkyWest...and even at Trans States, I don't think I ever waited for longer than 10 minutes...Gotta get XJet ALPA on that one, boys

Oh they know. Crews have made sure they know, yet the problem persists, and persists, and persists... Get this: I had one fellow crewmember justify these absurd holdtimes by saying 'they have a hard job - you should visit them sometime and see!" Hmm, I worked in a call center in college, - and they would nail us to the wall if hold times went over 5 minutes. How hard the job is is irrelevant! This thread is great, as I've also had other pilots tell me that every regional is this way, which I disagreed with based on what friends at skywest have told of their wait times. Don't know why XJT can't figure this stuff out. Apparently it's rocket science.

03-05-2008 | 08:58 PM

#32

fr8av8r_66

Line Holder

Joined: Oct 2006

Posts: 64

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From: Lear 35

Outsource to India. That should fix it.

03-05-2008 | 09:11 PM

#33

NightIP

Tuk er jerbs!

Joined: Mar 2007

Posts: 1,342

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From: B747 Left

Ugh...don't even get me started on XJT hold times. Sometimes they pick right up. Other times I've waited an hour or more. I remember one day when I was trying to get released to days off, literally watching my flight home board up and push back while I was on hold. Missed my commute because CS wouldn't pick up.

03-05-2008 | 09:21 PM

#34

dojetdriver

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From: DD->DH->RU/XE soon to be EV

Quote:

Originally Posted by ExperimentalAB

Gotta get XJet ALPA on that one, boys

Thats not all they need to get on.

03-06-2008 | 02:57 AM

#35

CaribPilot

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Joined: Apr 2007

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From: Stretched Barbie Jet

Quote:

Originally Posted by zoom

Put your call forwarding to the crew scheduling number so when they call it sends it back to them and they get to sit on hold waiting for themselves.

My God I will try this, I'll report back with results.

03-06-2008 | 03:12 AM

#36

FlyerJosh

Chief Jeppesen Updater

Joined: Oct 2005

Posts: 3,080

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From: Executive Transport Driver

Quote:

Originally Posted by fr8av8r_66

Outsource to India. That should fix it.

I know it's been around, but I had to repost this!
http://www.ridgelines.org/downloads/...utsourcing.mp3

03-06-2008 | 07:12 AM

#37

WhizWheel

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From: dogstyle

Quote:

Originally Posted by zoom

Put your call forwarding to the crew scheduling number so when they call it sends it back to them and they get to sit on hold waiting for themselves.

zoom you owe me a new keyboard

03-06-2008 | 04:19 PM

#38

CL65driver

Joined: Oct 2005

Posts: 1,006

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From: I am the Captain now...

Quote:

Originally Posted by ExperimentalAB

...Gotta get XJet ALPA on that one, boys

They're useless unless it comes to sending me junk email. Heck, they can't even get the company to pay us correctly. There's a few of us that are about to say F-it, and hire our own lawyer to deal with the payroll BS- since XJT ALPA is too busy writing up the "Crew Room Watchdog" or peddling insurance...