When you list on the 800 number mentioned above, be sure to get your confirmation number. That way, you can bypass the ticket counter agent by entering the number into the Kiosk. Just press "Yes" when it asks you if you've got a paper ticket with you. That'll eventually be the Captain's J/S form carried by crewmembers.

If you can't do the Kiosk thing, the conf. # will help immensely with the gate agent in bringing up your record. Last resort, if they look you up by your last name, be sure they do so spelled FD(lastname)...FD preceeding your last name...that'll save a LOT of hassle, too.

The gate agent should have a clue, but if not, they should issue you a boarding pass with a seat number. One copy of the J/S form should be attached to that for their records. I think they keep another copy, and at least one copy goes back to the CA so he can replace it with a new form.

Best point of advice is to get to the gate reasonably early enough to catch the crew before they get to the plane, or enough time that the gate agent will be willing enough to round-trip to the airplane to get a J/S form for you....i.e. not boarding or nearing boarding time.

I commute on AC a lot, and Jazz every so often and the experience has been top notch. Lately, though, there seems to be something up with the FAs not letting J/S'ers in open 1st seats, let alone their own non-revs. Not sure what's going on...

 

I go home to Toronto often on Jazz. The pilots and crew are wonderful, in fact, a gate agent wouldn't let my mom on the airplane this past weekend (on a ZED fare), and I shot an email up to some Jazz pilots, they took care of it, and found the crew who was operating the flight to make sure she got on it (albeit the next flight).

I've J/S on Jazz plenty of times. A few times the pilots don't have the forms, but in Toronto it's easy to track one down. Although once, I had to sprint from pilot to pilot inside the terminal just to find one. You cannot occupy the flight deck, but you are more than welcome to sit in the back. The flight attendants will take good care of you.

I love my fellow Canadians. Good people up there.

 

No doubt the crews are good. The problem always sits with the agents. No matter what the airline, it's so often a problem. I've heard every excuse in the books commuting out of YYZ over the past ten years. My favorites include:

1. You can only jumpseat on the weekends.
2. At Contineltal, an agent told me that they only allow "majors" to jumpseat. When I asked about Southwest or JetBlue, he said he'd never heard of them so NO.
3. Only Canadian pilots can jumpseat on Canadian registered aircraft.
4. You have to have buy a ticket and have a confirmed seat to jumpseat (I don't think she understood that this would negate from requesting the jumpseat to begin with).

I'm just saying, there are several barriers to getting in and out of Canada under any jumpseat agreement and over a long period of time, my experiences on Jazz has been 50/50 and always always always related to the agents and NOT the crews.

 

Oh I know, the agents are PITA. Like I said my poor mom was stuck in YYZ on Saturday because of those dumb people. I always get the pilots involved, or a customer service agent supervisor if I have trouble. The AC and Jazz pilots are great. Such nice people.