United Express
#31
Gets Weekends Off
Joined: Mar 2014
Posts: 484
Likes: 0
For those of you who enjoy the excellent customer service in GRR, MDT, CVG, and other places United outsourced its customer service from mainline to Envoy, DGS or whoever.....this fantastic plan by Smisek is soon to come to all the UAL hubs as well. According to a 787 CA on the jumpseat last week, the rumor is UAL is going to outsource its entire customer service operation....no kidding...
#33
You guys are missing the big picture here. At this point United is too big to fail. It's the wonderful byproduct of the merger spree. Seriously. They have ZERO incentive to maintain decent customer service. I hate to say it, but get used to it.
#34
Line Holder
Joined: Dec 2013
Posts: 91
Likes: 0
You realize why swissport won the bid right? Because they proposed a cheaper bid. You think they're going to work effectively when they will be getting paid even less?
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