Simplicity in Denver
 

Anybody else experiencing the tremendously awful "service" in Denver? Does anyone know who contracted these bafoons? Absolutely ridiculous.

Simply the worst, the finest example of United's customer service attitude in the entire system. Staffed by unemployable gangbangers, Simply awesome!

Roger that. 80 minutes to turn an airplane last night. Absolute goat rope. Are the guys on the mainline side of United dealing with the same guys?

Not sure why anyone expected anything different. This is what happens when United selects the lowest bidder. They are having such a hard time staffing it, that United had to put a link on its own careers page to try and trick people into working for Simplicity. Shameful. There are going to be some changes made I guess that they think will 'fix' some of the problems, but we all know it wont.

The sad part is that Simplicity which is owned by Menzies, does a lot of ground handling for Alaska, and they seem to do a good job. This has to be lack of oversight/direction from United on setting forth expectations. We all know that United cares next to nothing about customer service, so this will continue to be a problem.


The following information has been communicated to XXXXXXXX from the
Regional Manager Operations Support for Simplicity USA:
In an effort to provide stability and safety to the Simplicity commissary
department, the following changes will take place:
 Leadership changes – Sharon Silaghy will become the interim
department manager for commissary. She is currently the duty
manager for the Simplicity commissary department
 Staff with English language deficiencies will be exchanged with staff
that communicates accordingly using the English language
 Additional staff has been moved from the ramp department to
commissary to ensure better coverage
o Simplicity will ensure our roster provides for adequate staff on both
AM and PM shifts
o Additional leadership will be added to the commissary department
(coordinators/leads)
 To ensure all staff is aware of their assignments and are kept accountable,
there will be improvement and coordination of daily pre/post briefings with
the commissary team

Who cares, I don't....UAL bought this mess, they can fix it, or not....

No. Simplicity only ground handles the express ops, mainline handles the rest, including customer service for express.

Judging from yesterday's performance, none of this has been implemented...or if it has there has been no effect.

That's what I was guessing. Holy Sh!t what a cluster.

So basically DEN is now IAD

I heard that they get paid like 9$ and hour. They are also expected to pay for their own uniform and drive to kden. We all know how close the airport is to civilization. To me it seems like you would have to be an idiot to work there. That is why it's full of a bunch of bafoons. That word is so awesome by the way. Haven't heard bafoon in ages. Haha