Quote:
Originally Posted by putzin
No argument here that you're essential to saftey, I just happen to think your primary skill is customer service. You are the face of the company. Passengers remember your service, not how times you asked them to buckle up.
Your employer wrote a whole paragraph about it and mentioned you're there for safety a grand total of once. Delta doesn't even mention you're there to provide saftey.
"See your Career soar as a Flight Attendant. Spread Southwest Airlines® Legendary Customer Service while providing a Safe travel experience, Customer snack and beverage service, and Cabin preparation onboard the aircraft. Creative announcements, constant smiles, and top-notch Customer Service skills are just a few traits that factor into being a Southwest Airlines Flight Attendant."
Delta
"Flight Attendants & In-Flight Services
You will never want to stand still while working with our In-Flight team. Our men and women are synonymous with gracious attitudes, winning smiles, warm customer service and professionalism. So, if you're flying to Shanghai or Salt Lake City, you've come to realize that nothing wins our passengers' hearts better than the greeting they get from a Delta crew member when you're flying them home.
You are, truly, the face of Delta and must be passionate about maximizing each customer's experience while promoting the Delta brand. You will be remembered not just for your sparkling service but for your aptitude, expertise and hospitality. You're positioned to join the four corners of the world. See this world differently while being the envy of the industry. We challenge you to be part of the team."
So, tomato, tamata. My post wasn't meant to offend or some how minimize your position. Sorry you took it that way.
There is a law dictating that they are there for safety.
There is no law dictating that they are there for service.
Now for the company to get there 'worth' out of you - and the fact that flying of yesteryear was a classy endeavor - service obviously became part of the job; thank goodness even a majority of the job; but that doesn't mean that is the PRIMARY reason they are there.
From a government source - the Bureau of Labor Statics:
Quote:
Airlines are required by law to provide flight attendants for the safety and security of passengers. The primary job of flight attendants is to keep passengers safe, ensuring that everyone follows security regulations and that the flight deck is secure. Flight attendants also try to make flights comfortable and stress free for passengers. At times, they may deal with passengers who display disruptive behavior.