Quote:
Originally Posted by NoValueAviator
Wildcat basically answered your question. The market does show that AA’s strategy is not working but I don’t think Envoy mgmt’s seething contempt for it’s mostly well-meaning line employees is really part of that. It has more to do with charging Delta prices for Spirit service with a large helping of exposure to bitter, angry customer facing employees you can’t get in such a concentration at any other airline.
This pretty much sums it up really. While Delta does things to improve passenger comfort, we cram more seats in the back with the excuse that we "will give customers more options" bull****. If people want rock bottom prices with no frills and al la carte pricing that's what the LCC's are for, not a mainline carrier. We should be prioritizing experience first, price second and only try to compete with the legacy carriers in that respect.
I dont think Doug will be around too much longer if things continue down this road. I mean they can't even use stock value as a reason to keep him anymore.