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UPS Losses $150 Million/Year

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Old 05-16-2007 | 07:35 AM
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Default UPS Losses $150 Million/Year

UPS LOSES DELL BUSINESS
And, as UPS’ customer satisfaction decreases, the Atlanta Journal Constitution reports that UPS has lost dealings with one of its biggest customers. Dell has stopped relying on UPS to handle its box deliveries in the U.S., instead, choosing DHL and FedEx. UPS spokesman Norman Black told the paper that Dell and UPS "were simply unable to reach an agreement for pricing for renewal of this particular contract." UPS remains Dell's primary package deliverer outside the U.S. Bear Stearns analyst Ed Wolfe estimates that the lost business is valued at about $150 million a year.

Here is a perfect example why NOBODY is safe in this industry. As our labor cost continue to rise, we may see more of this in the future.....
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Old 05-16-2007 | 07:49 AM
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Yes, I'm sure it's all directly related to labor costs. It has nothing to do with managerial competency, strategic planning, industrial foresight, corporate culture, proper BoD fiduciary oversight, product quality and customer satisfaction. I don't know why so many geniuses spend time at Wharton and Harvard learning such things when really all they need is cheap labor. [sarcasm light- illuminated]
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Old 05-16-2007 | 07:51 AM
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Originally Posted by JB130
Yes, I'm sure it's all directly related to labor costs. It has nothing to do with managerial competency, strategic planning, industrial foresight, corporate culture, proper BoD fiduciary oversight, product quality and customer satisfaction. I don't know why so many geniuses spend time at Wharton and Harvard learning such things when really all they need is cheap labor. [sarcasm light- illuminated]
JetBlue got the cheap labor.
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Old 05-16-2007 | 08:04 AM
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UPS spokesman Norman Black told the paper that Dell and UPS "were simply unable to reach an agreement for pricing for renewal of this particular contract."


My understanding is for the volume Dell was shipping, the yields did not provide for a significant profit margin. UPS made the decision to renegotiate the contract for a higher profit margin....Dell didn't go for it. UPS feels there is more higher yield shipments available in the market for a greater profit margin.
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Old 05-16-2007 | 08:13 AM
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Originally Posted by REGHI
UPS spokesman Norman Black told the paper that Dell and UPS "were simply unable to reach an agreement for pricing for renewal of this particular contract."


My understanding is for the volume Dell was shipping, the yields did not provide for a significant profit margin. UPS made the decision to renegotiate the contract for a higher profit margin....Dell didn't go for it. UPS feels there is more higher yield shipments available in the market for a greater profit margin.
its just that simple.
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Old 05-16-2007 | 08:22 AM
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150 million gross is lost, not net. They have left before, they may be back.
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Old 05-16-2007 | 09:09 AM
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Guys...

The days of seeing dell computers filling the cans in the next day sort have been over for a while. Computers now are a cheaper commodity and rarely, if ever, do we see the dell boxes in the cans. They have been shipped primarily by ground for at least the past couple of years.

Profit margins being what they are, ups made a business decision that dell didn't like. Say what you want about ups policy and the way they treat their employees, but this looks like a sound business decision.

JMO

Pilot7576
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Old 05-16-2007 | 09:16 AM
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Launch a HOT
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Old 05-16-2007 | 09:32 AM
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Hearing of the history of Dell and their shipping needs, this may not be a bad thing. It's not good to lose a customer, but there is a limit to how low you can go.
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Old 05-16-2007 | 10:27 AM
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We've been hosting many customer tours lately, they get to fly the 727 sim usually and tour the Worldport sort. I don't think we'll have a problem courting new customers, looking at the number of groups visiting lately.
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