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Originally Posted by BobbyLeeSwagger
I've heard some merciless public shaming from the gate agents at SWA on the PA as well. Like singling customers out lol. I'm sure it's every carrier, but I've just experienced some jaw dropping moments with SWA this year.
No it’s just SWA gate agents, I recently took 2 flights (round trip, vacation) and was shocked as well. Working for SkyWest I’ve only seen it from the 4 legacy carriers we contract fly for, but I’ve mostly been around the Delta system. It’s usually always extremely professional with some condescending responses to a customer, not so other customers can hear.
I was heading back to Minneapolis and the board had two separate destinations at the gate, I think the other was Oakland. So naturally passengers are confirming the destination as they scan their tickets and the gate agent was yelling for all to hear the most smart ass statements back. Of course some poor guy naturally was going to Oakland and almost got on the wrong damn flight, as he’s panicking and running away to his actual gate the agent throws out one last smart ass remark to the panicking customer (something close to, “you better run faster than that big boy”), nice lol, the other customers weren’t laughing btw.
Honestly I was shocked by the whole scene, but I’ll most certainly be flying SWA again. The boarding process is absolutely bizarre, but everything else was great, and I’m cheap.