Is there anyone in the office today? Been on hold over three hours…

why are you on hold for 3 hours? I give it ten minutes, hang up. Call CP.

Your best bet is carrier pigeon or smoke signals.


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Funny all the talk from Chris earlier this year (or whenever it was he became the Sys CP) about how he was going to revamp our interactions with CS and that crazy long hold times during IROPs would be a thing of the past. He was going to streamline the process so things like previous meltdown's would never occur again etc etc. I know COVID makes this a little different, but seems like nothing has changed in that department for sure. What a mess.

Putting aside that it’s always a challenge with them, it isn’t unreasonable to expect they have the same COVID callouts we have.

Because he has no power to fix that.

It's a joke. Plain and simple. We as line pilots have zero support from CS or the company. It's absolutely unacceptable that a company the size of B6 is unable to do the most basic thing which is responding to a crew member in need. Just the other day I was trying to self after my last operating leg of the trip. Basically if I missed my flight, it'd be a 10ish hour wait for my DH due to the cancellations we had that day. I was on hold for an hour, including while I boarded my self commute, and never got through. I put in a request via the ipad and they never responded. I hopped on the flight because I'm not sitting around for 10hrs due to their incompetence. If they can't answer my requests, then I'll make my own decision and get myself home.

It's one thing that absolutely needs to be fixed with the next contract. If they call us or send us a jetcrew notification, we are expected to answer or respond, but with them, there is zero penalty. I want to see them held to an actual standard.

Two hours on hold (never answered), five unanswered phone calls to CP office, unresolved app requests, gate agents who couldn’t help.
All during a family emergency today in which I bailed out of my trip.
It’s the worst I’ve ever seen.
#caring

there is zero expectation to answer a phone call or
respond to a jet crew notification.

Why are you guys or anyone else sitting on hold for that long, especially for a self dhd. Send it on the ipad and go! I swear our pilot group gets dumber by the day.