I hate sounding negative. What is going on with Southwest? You all had great gate agents, and flight attendants. The level of service has really gone downhill in the last few years. The morale and attitudes of the people are not the same. The equipment is dirty. The multiple safety issues? What happened?

Gary Kelly happened.

You definitely shouldn't apply there. Really. Horrible place. Will be shut down by next year.

Who mentioned anything about applying? Just wondering why going from great service to not so great? I didn't think that American would ever give better service than Southwest especially after the US Airways merger. They are. The culture at Southwest has changed.

He's got a valid point. Seems like there's more bad apples now than there was in the past. Saying that, the majority that I encounter are great.

It's what happens when bean counters try to run an airline.

That's laughable.

I've never been treated as terribly by another airline as I have by AA. Gate agents are rude and refuse to help you out. Pilots are great to talk to but generally won't go to bat for you if you're trying to jumpseat/non-rev since the gate agent rules the roost.

Bigger than their britches

Maybe the problem is like an empty spice rack: no Herb.

Whoa
Parker wouldn't even believe that while blitzed.