Not a management apologist, but clearly you have delusions of CEO responsibility.

I’m not saying wait times are not a problem, however if you think a CEO should spend their days concerned about how long pilots and crew are on hold, micromanagement will strangle a company.

These are problems and issues that are dealt with within operations, and if it is consistent and costly to the point that they are no longer meeting expectations, the CEO should/will/does hold operations management responsible.

It amazes me that people get so fired up thinking CEO’s should be down in the trenches making day to day tactical decisions (no matter how beneficial) as a leadership strategy vs. finding competent people to do that for them.

This doesn’t mean he should be completely disconnected from what is going on day to day (Having met the guy, he seemed quite open to honest feedback)

If excessive hold times causes a delay, so be it, make record of that and move on. If Ops doesn’t get their act together, they will be on the hook. If management doesn’t help them facilitate improvements, so will they. If Ted can’t manage people to the satisfaction of the board and shareholders, he will be replaced.

Don’t let it ruin your day.

 

This is pretty much it; the day the guy making $7mil a year needs to get directly involved in hold times is the day we jump off the cliff as a company.

My only issue with Ted so far is zero introduction to the company. We get Bendo videos pushed to us once a week, would have seemed appropriate for a video from Ted introducing himself to the company and where he sees us going and his plans.

 

He could even use his guitar.


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I thought Ben Baldanza was our ceo?