Originally Posted by hummingbear (Post 3621427)

This. Kirby had a narrow window to keep enthusiasm high in our post-COVID restructuring & he’s floundering. If he really wants to fight over contract points he’s already admitted are industry standard, fine- we’ll fight. But he’s made as many big promises to the BOD as he has to us, & we’re not the ones who have to defend ourselves when customer satisfaction scores start moving in the wrong direction & United Next is stuck in a ground hold. I’m actually pretty surprised that his brightest idea is to ask us nicely to be GAS pilots at DGAS prices, but guys smarter than him have tried it, & I guess he’ll learn the same way they did…

Originally Posted by hummingbear (Post 3621427)

This. Kirby had a narrow window to keep enthusiasm high in our post-COVID restructuring & he’s floundering. If he really wants to fight over contract points he’s already admitted are industry standard, fine- we’ll fight. But he’s made as many big promises to the BOD as he has to us, & we’re not the ones who have to defend ourselves when customer satisfaction scores start moving in the wrong direction & United Next is stuck in a ground hold. I’m actually pretty surprised that his brightest idea is to ask us nicely to be GAS pilots at DGAS prices, but guys smarter than him have tried it, & I guess he’ll learn the same way they did…

Originally Posted by AxlF16 (Post 3621457)

The trick is to effectively, and LEGALLY, show Kirby that we're willing to fight this out. This must be a unified display led by the MEC - NOT a series of individual (eg Lone Wolf) acts.

Originally Posted by Hedley (Post 3621490)

Although I don’t know how you’d ever accurately measure it, there is a cost associated with pilot apathy. It obviously can’t come from some attempt at an illegal work action, but pilots that don’t care anymore cost the operation money. Many of us have reached that point. CCO extensions, open time, being concerned with on time performance and efficiency, or going the extra mile just isn’t our problem.

https://www.youtube.com/watch?v=Fmq8N4A1u6A

Originally Posted by hummingbear (Post 3621475)

To be clear I am not, nor would I advocate intentional action. I’m only talking about basic human nature & the loss of enthusiasm that occurs when individuals don’t feel respected or taken care of. You can’t stop watering your lawn & then accuse it of retaliation when it turns brown- it’s just a natural outcome. Make it obvious that you think your employees are less valuable than their peers & the result is similarly predictable.

But yes, we shouldn’t be advocating for anything intentional other than that which is legal & organized by the union.

Originally Posted by hummingbear (Post 3618815)

Sure. And I totally get the airline who “wants to be number 1”, meanwhile they’re flying old jets, pulling out of competitive markets, etc.- seen it a million times. What puzzles me here is these guys are walking the walk in ways we don’t often see in this industry. Very aggressive on growth, fleet expansion, branding, etc.; so why get so “penny wise” in this one area?

Your analysis if I understand you correctly is that they’re just full of it & don’t think the whole “brand ambassador” thing makes a significant difference. My best guess is that they do actually believe it, but they are exposing a troubling naivete regarding what it actually takes to make that happen. Either way, we’ve both seen the “please be industry leading employees at industry average rates” show before & know how it ends.

Originally Posted by Otterbox (Post 3621447)

UAL management has already started to adjust their NPS targets down, projecting a loss of enthusiasm from pilots to do all the non contractual niceties (Standup PAs, comedy routines, flight deck tours, glad handing first class, 15 happy go lucky PAs per flight, customized thank you cards, birthday cards, business cards with love notes on them etc.) that they rely on to gain NPS points. United values NPSat $30- $40million in future revenue per point…

Originally Posted by oldmako (Post 3621584)

Spesiell,

Yeah, but you got that great EXTENSION!


;)