IMO, this article was written for the average person not in management or the union. Consumers and citizens today are anti-union and pro-job creators, and this is just fuel for a potential release. It plants the seeds of 'those darn union guys' in the heads of flyers and makes it think that any and all hiccups are the pilots fault, not management. It was written at a sixth grade reading level with no real insight or numbers, just gossip and opinion. The thoughts of "The union is a mess and the government won't help" go great with "management just wants to stay competitive".
I really won't worry about her, as she probably hasn't had a real job in her life.