Pay Claim?
 

Anyone have some experience with this? I believe my 2/15 pay is incorrect, and filled out the Pay Claim mask through CCS. Got a response this morning saying the department was unable to help, and there was a dead link attached to the email. Should I just go straight to the CPO or union?

I'd print your final pay register for January (which is what the mid-February pay check cleans up). Check to see that those totals are what you figured and then compare that to your Feb 1st and Feb 14th checks. If something is not as it should be, see your CPO AND file a PDR with the union over the payroll issue.

I filed a pay claim for Feb awhile back. Got a response I wasn't satisfied with. Called the pay desk to talk to someone. They insisted the pay was right and after 45 min I gave up because I couldn't figure out why the discrepancy. 15 min later I realized that they hadn't added my carry in to my PTC. Called the same person back and they fixed it without an apology. Point being, the pay desk employee was just 100% dead wrong about what she was giving me as an explanation for why I wasn't getting the pay I should have. So if you call them, take what they say with a grain of salt. I would then run the issue by the CPO and the Union.

Thanks, I wanted to try through the proper channels before involving the office. Appreciate the info

With certain fleets you literally cannot even talk to a person in payroll. The recording says to file a pay claim and that's the only method of addressing discrepancies. I was shorted 22 hours on my Jan 15 check (yes, 22 hours) and I wanted to discuss the issue with a person in payroll before I claimed anything because I initially didn't even know what to claim... no can do. Out of the 3 CPs in my base, one of them took the time to look into it and helped facilitate a resolution. I did have to file a pay claim and it was resolved relatively quickly.

It's asinine that we are unable to speak to a person in payroll about pay issues. It's also very disappointing that our payroll is either so inept or so corrupt that these huge mistakes are constantly being made.

It's almost like working at Mesa.

I'm on the 737 in EWR and the payroll guy I always talk to is named Scotty. If he doesn't pick the phone up by 3rd ring, he has always called me back within 30 minutes. He has always been very helpful and he usually fixes things on the spot. I saved his direct dial number.


I also had Deby Murray from Mesa on speed dial. She was awesome at getting me my money.

I guess the key is to get someone's direct line and circumvent the official protocol.

Circumvent the official protocol? It's called getting results. There is only one person that really cares if I get paid correctly...4 if you include my wife and kids.

Easy there pal... I wasn't disparaging your methods in any way. Merely pointing out that the company mandated procedures don't work.

Maybe you should spend more time with your wife and kids and less time on the computer?

Pay claims have always worked for me in the past but this is Scotty's email if you need it. [email protected]