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I tried to use the pay-claim feature yesterday.
It won't let me submit it. Error code. Tried several times. It also has a limit on characters; 600 I think, which is pretty small for describing what went wrong on your ID and you diverted with 7 other jets to MSY. |
...Or thank him for giving an honest assessment of his ticket purchasing experience. It's not like he was going off, being disrespectful, or belligerent.
Sent from my iPhone using Tapatalk |
Originally Posted by trip
(Post 2132002)
He's a customer. A very valued one at that and booking international travel. UA should call him up and apologize for all the hassle, not toss his app.
Last I checked, I doubt the revenue management people read pilot websites. But the recruiters sure as heck do. |
Originally Posted by trip
(Post 2132002)
He's a customer. A very valued one at that and booking international travel. UA should call him up and apologize for all the hassle....
https://youtu.be/xiwtXHPwGPE |
Originally Posted by pilotgolfer
(Post 2132030)
Well as a customer, he has every right to complain. The proper venue for that is whatever message board pertains to customer complaints. As a pilot looking for a job, you have to be a moron for not keeping your frustration to yourself on this particular site.
Last I checked, I doubt the revenue management people read pilot websites. But the recruiters sure as heck do. Thanks. |
Originally Posted by PotatoChip
(Post 2132038)
I got it the first time, ace. Didn't have to call me a moron.
Thanks. |
Originally Posted by PotatoChip
(Post 2131892)
United is THE worst.
I was told that United is not compatible with Safari and I would have to download Chrome, Mozilla or Explorer to purchase tickets. |
Originally Posted by PotatoChip
(Post 2132038)
I got it the first time, ace. Didn't have to call me a moron.
Thanks. |
Originally Posted by SUX4U
(Post 2132092)
Don't go running your mouth on a United pilot board about how terrible we are and then in the same breath moan about wanting to get hired here and then you won't be called a moron. Deal?
I never "moaned". Further, this seemed the most appropriate place to lament the about the service. I would LOVE to see United fix this melanoma of a problem so they can better compete in the international marketplace. So is it only okay to complain about the airline you currently work at? And for th record, this isn't a United pilot board. |
Originally Posted by APC225
(Post 2131995)
Chip, you are not responsible for this screw up, the company is. UAL IT has been stumbling and bumbling for five years trying to bring us into the space age, which BTW started in the 1960s. At the date of the merger they promoted the then existing semi-brilliant head of IT out of IT and it's been OJT for IT leadership ever since. Workers bees are putting out, but not a lot they can do when they don't put people and resources that a world class airline needs.
It wasn't until THIS year that we could do required online training using the iPads that THEY issued us three years ago. Instead there was a cobbling together of various systems or we actually had to do it at a company workstation, this in the 21st century. We got a message today, yes, TODAY that they finally updated a pay claim system which until just yesterday was nearly as ancient and cumbersome as typing commands into a blank screen with a C:\> at the top left (what was that called?). There's been no excuse for this. The good news is, is that Jeff Smisek who was largely responsible for this disasterous execution of a merger, is gone and, though early, there are some tentative signs that some folks are actually interested in running a company now. We will see. Oh by the way, there are plenty of Java enabled browsers for iPad you could do CBTs on before the revamp. It's the 21st century, how are you so far behind basic software/technology? |
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