Captain Cook

The father made a blog post about it here, and it seems to be getting picked up on all the local Boston, Houston, and Cleveland media outlets.

I would be pretty ****ed too if they sent my unaccompanied child to Newark!

Eric Stratton

This isn't the first time it's happened for them.

Captain Cook

He says that he is going on Good Morning America and all the other morning talk shows. Looks like the blogs are picking up on the story too.

Ouch. Some people are about to lose their jobs.

sydney5316

"But this isn’t about the money. It’s mind-boggling how many people must have failed to do their jobs properly for this to be able to happen. Furthermore, surely numerous FAA regulations must been violated, e.g., surely flight crews are required to positively verify that the number of passengers on the manifest matches the number of passengers on the plane."

That's why we count heads before push. To change the count on the paperwork if necessary.

And I'll bet it IS about the money.

KC10 FATboy

Yesterday, last flight of a 4-day trip, we started our push and had to go back to the gate because we had too many passengers. It took another 15 minutes to get the bags off.

Just when you think you're going to get home on time.

ewrbasedpilot

Hey Eric,
CAL screwed up.............but your pot shot welcomes the response, "so Eric, what airline do you work for that has NEVER screwed up, becaused I'd love to send my congratulations to you and your co-workers for having the "perfect airline"? I'm sure you won't post who you work for (I have my notion that you probably don't work for anyone because you REFUSE to let us know. Please Eric, put us out of our misery, just WHO DO YOU WORK FOR? Simple question, simple answer. I'm sure you'll refuse as always.............

SoCalGuy

Pay no attention to the little man in the window named "Eric"

As sad as this topic is, sorry to say, it's nothing new! The former AWA had a few of these too.

JoeyMeatballs

amazing, the gate agent was probably to busy on her cell phone to care or notice where the UM was going, and our F/A probably couldn't read

Is a 10yr-old not capable of listening to the multipe announcements "welcome to flight xxxx non stop service from Boston to Newark"??????????

deltabound

Boo hoo.

Yes, someone screwed up. Yes, the parent should be miffed and demand a refund of the minor escort fee. And yeah, this parent would be justified in making an emotional decision not to ever fly on Continental again (although he will if the ticket is $6 cheaper than the competition).

Really, who was hurt here? The kid seems to have been escorted the whole way, not taken to a wrong airport then dumped on the curb. Mistake identified, fixed, no harm and no foul. Someone was "minor-ly" inconvenienced. Whoop-de-doo.

If anything, it just shows that the airlines of today are not staffed by the professionals of yesteryear. With declining revenues and attendant lower salaries at all levels, why would anyone expect them to be attracting high-quality customer service types? America has demanded "Wal-Mart" for their airline tickets for decades, and they'll get the level of service that that entails.

Not2fast

This is about as truthful as it gets. The general public can't continue to scream for lower prices without getting the lower level of service that comes with. And they certainly can't continue to be allowed to sue for ridiculous amounts of money when they become "victims" of our media sensationalized evil plot to ruin their vacations and business trips.