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Old 12-31-2017 | 01:34 AM
  #11  
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From: B-737NG preferably in first class with a glass of champagne and caviar
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Originally Posted by Packrat
Sadly, its always individual Alaska employees that do outstanding community/customer service and then airline management takes the credit.
Sadly... on the flip side, when managements’ policies/procedures turn pear shape, its the employee that is blessed with the blame. Same airline... different paint job.
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