FDX - Customer Service A+
12-17-2008, 09:52 AM
#1
Gets Weekends Off
Thread Starter
Joined APC: Apr 2007
Posts: 909
FDX - Customer Service A+
Here' a story for you. Wife ordered a bike on the internet as a Christmas present for my son. Door bell rings, there's a UPS guy standing there with the bike at his feet....as my son answers the door. "Hey, a new bike!!" There goes that surprise....
Today, A FedEx truck pulls in the driveway, the driver gets out of his truck, comes to the door, rings the bell, I answer. He says, "Sir, I have a very large home kitchen toy in the back of the truck...I didn't want to ring the bell and leave it here, you know how kids run to the door when the doorbell rings (why, yes I do). What do you want me to do with it?" I go open the garage and we sneak it in....beautiful!
I introduced myself, thanked him and shook his hand.
Way to go brown!
Nicely done FedEx!
Today, A FedEx truck pulls in the driveway, the driver gets out of his truck, comes to the door, rings the bell, I answer. He says, "Sir, I have a very large home kitchen toy in the back of the truck...I didn't want to ring the bell and leave it here, you know how kids run to the door when the doorbell rings (why, yes I do). What do you want me to do with it?" I go open the garage and we sneak it in....beautiful!
I introduced myself, thanked him and shook his hand.
Way to go brown!
Nicely done FedEx!
12-17-2008, 10:36 AM
#2
Gets Weekends Off
Joined APC: Mar 2005
Position: 757 Capt
Posts: 679
special
now...isn't that special...btw hope you tipped the fedex driver for providing the extra special service..after all, he doesn't make near as much as the ups driver (who works for ups versus the fedex driver who really is just an independent contractor...yada yada yada...)
TIC
Pilot7576
TIC
Pilot7576
12-17-2008, 11:04 AM
#3
Gets Weekends Off
Joined APC: Apr 2007
Posts: 193
Originally Posted by Pilot7576
now...isn't that special...btw hope you tipped the fedex driver for providing the extra special service..after all, he doesn't make near as much as the ups driver (who works for ups versus the fedex driver who really is just an independent contractor...yada yada yada...)
TIC
Pilot7576
TIC
Pilot7576
12-17-2008, 11:20 AM
#5
Gets Weekends Off
Joined APC: Jul 2006
Position: 777 CAP
Posts: 494
Originally Posted by Pilot7576
and the consumer at their front door can tell this how???
Pilot7576
Pilot7576
Express.
http://www.post-gazette.com/pg/image...ground_500.jpg
http://www.mgcpuzzles.com/personaliz...ress-Truck.jpg
Last edited by machz990; 12-17-2008 at 11:29 AM.
12-17-2008, 12:59 PM
#6
...Whatever It Is!
Joined APC: Jul 2006
Posts: 4,680
Originally Posted by Pilot7576
and the consumer at their front door can tell this how???
Pilot7576
Pilot7576
Ground = Green
Even my 5 yr old daughter can tell the difference and has been able to for almost 2 yrs!
Now you can, too! 
12-17-2008, 01:01 PM
#7
...Whatever It Is!
Joined APC: Jul 2006
Posts: 4,680
Originally Posted by machz990
Truck with big green letters is FedEx Ground and also says Ground. Truck with big purple and orange letters is FedEx
Express.
http://www.post-gazette.com/pg/image...ground_500.jpg
http://www.mgcpuzzles.com/personaliz...ress-Truck.jpg
Express.
http://www.post-gazette.com/pg/image...ground_500.jpg
http://www.mgcpuzzles.com/personaliz...ress-Truck.jpg
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