Has anyone deviated into DEL? I get in 5 hours after schedule. I've emailed the ramp and am waiting on reply.

Any other ideas?

Thanks

 

Try this:

Call the hotel directly and tell them your flight number and arrival time. At the same time, make sure that they know that you are not arriving on your scheduled flight. The company pays for the hotel car, you will sign a receipt for it when you arrive.

I have had good luck working these issues through the ramp, but like everything else in India, you must plan ahead and not expect instant service. They'll get to you..... just takes time. Planning ahead and communicating early is the key.

 

I love the Deli ramp.

Ramp: "Hello sir this is Deli ramp calling to let you know the plane will be 4 hours late and your new pick up time is in 4 hours."

 

Seems that at least they try to keep you informed. Unlike the PVG or ICN ramps that allow you to depart the hotel as scheduled and spend 4 hours 43 minutes sitting around waiting for the plane to get in, then do a record-breaking 3 hour and 12 minute turn.

At least Delhi tries, know what I mean?????

 

Both scenarios just show that some folks at these locations clearly do not understand the concept of an alert call. Neither failure deserves slack or some kind of kudos.
I will say that I have yet to experience this at any of these locations - maybe I'm getting the A-team.

 

Check for a pm.

 

How is it possible for me to arrive at the ramp only to find out my airplane hasn't left the previous station yet???

In a previous life at a previous airline ... crew scheduling would send the hotel a fax (who would put a copy under your door) saying, "Flight XXX has been delayed, your new pickup time is XX:XX.

So ... I know that there is a professional solution to this problem. Maybe we need to address this in the next contract???

 

[QUOTE=MaydayMark;1052376]How is it possible for me to arrive at the ramp only to find out my airplane hasn't left the previous station yet???

In a previous life at a previous airline ... crew scheduling would send the hotel a fax (who would put a copy under your door) saying, "Flight XXX has been delayed, your new pickup time is XX:XX.

So ... I know that there is a professional solution to this problem. Maybe we need to address this in the next contract???

Had someone tell me once that the rampers get a bonus for getting all scheduled flights out without a ramp delay. Greed causes these two cities in particular to bypass any sense of rationality. Having the crew sitting twittling their thumbs is always a better plan in their eyes than any that keeps the crew in their rest period and better able to respond to any contingency.

We've already given the company, via the Cologne LOA, to open a crew base in just about any country in western Europe and 1/2 of Eastern Europe. And we did that for a 3% pay raise. Hmmmmmmmm........

Of course, you can always turn in a Pilot Ops Report when you end up reporting early, that ALWAYS gets top management's immediate attention.

Bottom line, in the DEL case which started this thread, is that you will be hard pressed to change people's culture to the hard pressed & time conscious American way. When in Rome.....

Doesn't make it easier or better, but at least there is a logical reason.

BTW, DEL has come through for me on two "special" requests when I was passing through and was going to have issues with some duty free material that I already had purchased. So they are not all bad, they just take a little longer......

 

I called the hotel, told them my arrival info, and e-mailed the ramp. No problems whatsoever. It was actually easier than going thru as an operating crewmember.