Effective Flight Management - FDX
02-19-2014 | 05:44 PM
#1
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Effective Flight Management - FDX
Been thinking about the recent sick note fiasco and other blog entries by our managers. Here's a little comm from me in return.
The Right Way to Motivate Employees
By Dr. Woody
The Career Hot Seat
Published February 17, 2014
FOXBusiness
It’s one thing for a CEO to be passionate and enthusiastic, but there’s a line of professionalism that must always be maintained.
According to a report form technology website Venture Beat , PayPal CEO David Marcus wrote a scathing letter to his employees reprimanding them for not using PayPal products and encouraging them to leave if they didn’t have the passion to use the products they work for.
According to the website, part of the leaked memo reads:
“It’s been brought to my attention that when testing paying with mobile at Cafe 17 last week, some of you refused to install the PayPal app (!!?!?!!), and others didn’t even remember their PayPal password. That’s unacceptable to me, and the rest of my team, everyone at PayPal should use our products where available. That’s the only way we can make them better, and better”.
As an executive, you certainly want your employees using and promoting your products. However, when faced with a situation where workers aren’t embracing what they sell, you need to investigate the root of the problem—not intimidate.
To make things worse he reportedly ended the note with the following:
“In closing, if you are one of the folks who refused to install the PayPal app or if you can’t remember your PayPal password, do yourself a favor, go find something that will connect with your heart and mind elsewhere,”
This situation hints PayPal might have a morale and culture problem, and it’s up to Marcus as a leader to take responsibility-- not dole out blame.
When faced with internal problems, good executives start by asking why. They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it. Sending out a one-sided note about the problem through a company-wide memo is not leading, it’s retreating.
Leadership starts by listening. Good executives need to get out among the workers and ask questions and listen without judgment or reaction. Often referred to by politicians as a listening tour, the idea of getting out of your inner circle is critical to understanding the realities of what others are dealing with. All too often executives become isolated within their circle of advisors and become detached from the realities of what’s going on.
Michael “Dr. Woody ” Woodward, PhD is a CEC certified executive coach trained in organizational psychology. Dr. Woody is author ofThe YOU Plan: A 5-step Guide to Taking Charge of Your Career in the New Economy and the new on-line course The YOU Plan for Career Change on Udemy. Dr. Woody is the founder of Human Capital Integrated (HCI), a firm focused on management and leadership development. Dr. Woody also sits on the advisory board of the Florida International University Center for Leadership. Follow Dr. Woody on Twitter and Facebook.
The Right Way to Motivate Employees
By Dr. Woody
The Career Hot Seat
Published February 17, 2014
FOXBusiness
It’s one thing for a CEO to be passionate and enthusiastic, but there’s a line of professionalism that must always be maintained.
According to a report form technology website Venture Beat , PayPal CEO David Marcus wrote a scathing letter to his employees reprimanding them for not using PayPal products and encouraging them to leave if they didn’t have the passion to use the products they work for.
According to the website, part of the leaked memo reads:
“It’s been brought to my attention that when testing paying with mobile at Cafe 17 last week, some of you refused to install the PayPal app (!!?!?!!), and others didn’t even remember their PayPal password. That’s unacceptable to me, and the rest of my team, everyone at PayPal should use our products where available. That’s the only way we can make them better, and better”.
As an executive, you certainly want your employees using and promoting your products. However, when faced with a situation where workers aren’t embracing what they sell, you need to investigate the root of the problem—not intimidate.
To make things worse he reportedly ended the note with the following:
“In closing, if you are one of the folks who refused to install the PayPal app or if you can’t remember your PayPal password, do yourself a favor, go find something that will connect with your heart and mind elsewhere,”
This situation hints PayPal might have a morale and culture problem, and it’s up to Marcus as a leader to take responsibility-- not dole out blame.
When faced with internal problems, good executives start by asking why. They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it. Sending out a one-sided note about the problem through a company-wide memo is not leading, it’s retreating.
Leadership starts by listening. Good executives need to get out among the workers and ask questions and listen without judgment or reaction. Often referred to by politicians as a listening tour, the idea of getting out of your inner circle is critical to understanding the realities of what others are dealing with. All too often executives become isolated within their circle of advisors and become detached from the realities of what’s going on.
Michael “Dr. Woody ” Woodward, PhD is a CEC certified executive coach trained in organizational psychology. Dr. Woody is author ofThe YOU Plan: A 5-step Guide to Taking Charge of Your Career in the New Economy and the new on-line course The YOU Plan for Career Change on Udemy. Dr. Woody is the founder of Human Capital Integrated (HCI), a firm focused on management and leadership development. Dr. Woody also sits on the advisory board of the Florida International University Center for Leadership. Follow Dr. Woody on Twitter and Facebook.
02-19-2014 | 05:48 PM
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I get it.
You don't want us to use our Sick Leave. The leave we negotiated and YOU costed out during negotiations. The leave WE gave up something else for. I can't help it that you regret having signed the contract, but you did.
If you don't want us to use it then offer us something for it. Try that negotiation thingee.
You don't want us to use our Sick Leave. The leave we negotiated and YOU costed out during negotiations. The leave WE gave up something else for. I can't help it that you regret having signed the contract, but you did.
If you don't want us to use it then offer us something for it. Try that negotiation thingee.
02-19-2014 | 10:25 PM
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PayPal Blows
We have a contract and the company b!tches / harasses over the constraints negotiated.
The PayPal dude is equally out of line - cause his product is onerous, expensive, and invasive.
Nothing new throughout history of leadership...there a few good ones out there, and a bunch of tools. The good ones don't usually want the job...but do a great job when they fall into the position. Its the ones that crave the leadership role - and leave a wake of destruction throwing weight around.
You'd think with a contract there would be a lot less broken glass over things spelled out - like sick leave. Forcing letters and doctors visits for childish reasons amazes me.
You cannot trust guys to monitor their fitness for duty...but here you go - take my $100 million dollar airplane full of expensive stuff and have a good trip?
The PayPal dude is equally out of line - cause his product is onerous, expensive, and invasive.
Nothing new throughout history of leadership...there a few good ones out there, and a bunch of tools. The good ones don't usually want the job...but do a great job when they fall into the position. Its the ones that crave the leadership role - and leave a wake of destruction throwing weight around.
You'd think with a contract there would be a lot less broken glass over things spelled out - like sick leave. Forcing letters and doctors visits for childish reasons amazes me.
You cannot trust guys to monitor their fitness for duty...but here you go - take my $100 million dollar airplane full of expensive stuff and have a good trip?
02-20-2014 | 04:17 AM
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From: moving target
DEFINITION: Leadership is a process of social influence, which maximizes the efforts of others, towards the achievement of a goal.
Notice key elements of this definition:
Leadership stems from social influence, not authority or power
Leadership requires others, and that implies they don’t need to be “direct reports”
No mention of personality traits, attributes, or even a title; there are many styles, many paths, to effective leadership
It includes a goal, not influence with no intended outcome
Lastly, what makes this definition so different from many of the academic definitions out there is the inclusion of “maximizes the efforts”. Most work is in the area of employee engagement, and engaged employees give discretionary effort.
I guess technically a leader could use social influence to just organize the efforts of others, but I think leadership is about maximizing the effort. It’s not, “Hey everyone, let’s line up and get to the top of that hill someday.” But rather, “Hey, see that hill? Let’s see how fast we can get to the top…and I’ll buy the first round for anyone who can beat me up there.”
Sadly, this is missing from the top 3 at FDX. It's all about the $$
Notice key elements of this definition:
Leadership stems from social influence, not authority or power
Leadership requires others, and that implies they don’t need to be “direct reports”
No mention of personality traits, attributes, or even a title; there are many styles, many paths, to effective leadership
It includes a goal, not influence with no intended outcome
Lastly, what makes this definition so different from many of the academic definitions out there is the inclusion of “maximizes the efforts”. Most work is in the area of employee engagement, and engaged employees give discretionary effort.
I guess technically a leader could use social influence to just organize the efforts of others, but I think leadership is about maximizing the effort. It’s not, “Hey everyone, let’s line up and get to the top of that hill someday.” But rather, “Hey, see that hill? Let’s see how fast we can get to the top…and I’ll buy the first round for anyone who can beat me up there.”
Sadly, this is missing from the top 3 at FDX. It's all about the $$
02-20-2014 | 06:02 AM
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Someone sat down and calculated how much less profit would come out of Express if pilots took 10-20% more sick leave than long term average. Soon heard was a loud gasp followed by, "We can't let that kind of money go!"
Now we have a secret Sick Note computer algorithm and get threatening letters. Never mind that this "averaging model" doesn't take into account we have pilots flying to 65 instead of 60. Figures lie and Liars figure.
Last edited by Gunter; 02-20-2014 at 06:24 AM.
02-20-2014 | 09:34 AM
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From: 1559
Listening to the UPS hearing right now and I'm just imagining how BM would be able to defend our fatigue policy as non-punitive when normal usage of sick leave became punitive last fall.
We've all heard the advice to think about defending your decisions when sitting at the long green table, maybe management should think about it too.
We've all heard the advice to think about defending your decisions when sitting at the long green table, maybe management should think about it too.
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