Spirit (meltdown) Pass
05-12-2017 | 03:36 PM
#1
Thread Starter
Gets Weekends Off
Joined: Mar 2014
Posts: 224
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From: Cirrus CA
Spirit (meltdown) Pass
Trying to book my 2 free round trip tix from SEA to SYD earned as a result of this summers IT meltdown. Literally hundreds of seats available on DL metal, but the system will not let me book a flight out to SYD (only return flights seem to be available for selection).
I've tried every date plus/minus 2 weeks.
I'm booking 8 mos out, and tons of seats are available. I didn't think these spirit passes had black out days (much less months).
Anyone else have this problem and a possible solution?
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I've tried every date plus/minus 2 weeks.
I'm booking 8 mos out, and tons of seats are available. I didn't think these spirit passes had black out days (much less months).
Anyone else have this problem and a possible solution?
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05-13-2017 | 05:19 AM
#2
seeing the country...
Joined: Oct 2006
Posts: 4,015
Likes: 41
From: 73N A
I just tried it and I have the opposite problem - I can select an outbound (SEA-LAX-SYD) just fine, but there are no seats available SYD-LAX-SEA for any of a dozen dates (I just randomly picked some dates in June)
I would call the Employee Service Center and talk to the travel people there.
I would call the Employee Service Center and talk to the travel people there.
05-13-2017 | 07:29 AM
#4
Cloudbase
Joined: Nov 2005
Posts: 565
Likes: 28
From: 717A
Yep. Booked months out for my parents to Munich last fall, same issue. I called the benefits hotline and I was told revenue management makes the decision to release seats "if they think they won't sell all seats." I drafted an ask Ed letter asking why we were offered something with no fine print only to have it bait and switched. Went through the CPO instead, had an answer in 24 hours and suddenly all seats were available for booking. It's as if no one told revenue people that the passes existed. I suggest going through your CPO to get them to release their grip. If all else fails, send that ask Ed that I never did, and ask for another pair for the most recent meltdown too 
05-13-2017 | 09:21 AM
#7
Gets Weekends Off
Joined: Apr 2008
Posts: 791
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From: 767A
05-13-2017 | 09:32 AM
#8
Thread Starter
Gets Weekends Off
Joined: Mar 2014
Posts: 224
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From: Cirrus CA
Yep. Booked months out for my parents to Munich last fall, same issue. I called the benefits hotline and I was told revenue management makes the decision to release seats "if they think they won't sell all seats." I drafted an ask Ed letter asking why we were offered something with no fine print only to have it bait and switched. Went through the CPO instead, had an answer in 24 hours and suddenly all seats were available for booking. It's as if no one told revenue people that the passes existed. I suggest going through your CPO to get them to release their grip. If all else fails, send that ask Ed that I never did, and ask for another pair for the most recent meltdown too
Thanks. Will talk to CPO on Monday.
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05-13-2017 | 09:33 AM
#9
Thread Starter
Gets Weekends Off
Joined: Mar 2014
Posts: 224
Likes: 0
From: Cirrus CA
I'd agree with you except that EVERY flight for 2.5 months is blacked out, all with open seats.
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