Improving the little things
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Good morning/afternoon/evening. Our flight time to ___ is ___. We will keep you informed on anything that may affect our arrival time. Thank you for flying with Delta.
#26
It's superfluous.
I welcome them aboard (not "onboard" -- WTF is that?)
I introduce my FO and myself using last names (when doctors introduce themselves as "Mike" then I'll use my first name, until then appropriate decorum.)
I tell them the flight time, expected ride, any possible delays and even the runway in case there are any afficianadoes back there.
It takes 15s. If I added, "Sit back, relax, and enjoy the flight," it would add an unnecessary 2.8s expose me as lazy and cliche.
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