Quote:
Originally Posted by UncleSam
Getting a little good press on FB.
"Originally Posted by https://www.facebook.com/jessie.fran...51605651656245
An open letter to Delta CEO Richard Anderson:
Thursday was one of my more harrowing flying days. Due to weather, there were multiple delays, cancellations, re-routings and even a mechanical failure. A 2 hour flight turned into an entire day. By 9:30pm, I was just halfway home, waiting standby in DC hoping to make it out before the 10pm curfew.
During it all, I had contact with at least a dozen Delta employees – by phone, at the counter, at the gate, in the SkyClub… Without exception, they were all calm, kind, diligent, funny… and really went out of their way to try to help me. All this, while at the same time facing a firestorm of angry passengers because there had been so many disrupted flights.
I was 8th on the standby list, showing 0 seats left. I was about to give up, but the counter agent stopped me from leaving. He called 7 names… and then, finally, I was the last to be called. As we rushed down the jetway, the flight attendant at the plane shook her head – not a good sign – but then paused, talked to someone, and waved us down anyway. A vaguely familiar face met me at the doorway, not in uniform so probably an off-duty pilot I had seen before. He quickly grabbed my roll-aboard, helped clear a space in the overhead, and showed me to my seat.
It was important for me to get home – not important enough to tell anyone – but Friday I was to pick up my Type 1 Diabetic 12 year old from her diabetes summer camp. I’m sure she would have been fine if someone else had shown up in my place, but it’s a special moment for me. Camp Kudzu gives my daughter 5 days a year when she feels “normal.” Pick-up day gives me a glimpse into that special world where she’s just like everyone else, and she’s a little bit of a different person for the rest of the day. By the next day, it’s back to the harsh realities of managing a difficult, deadly, incurable disease that kills 1 in 20 before the age of 18. Most people just don’t understand how different it is from regular diabetes.
As the plane descended into Atlanta, the flight attendant announced that there was a special guest on board. He was riding in a jump seat, because he had given up his place to allow one more person on that flight. That special guest was you: Richard Anderson, CEO of Delta.
Suddenly I realized that “familiar face” was not an off-duty pilot. It was you, the CEO of Delta, vaguely familiar from the safety video. It was you, Richard Anderson, who gave up your seat for me. It was you, the Delta CEO, who helped me with my bag....
I've met the guy a couple of times in my career, but normally just in passing. But, a few months ago I took him to LGA for what turned out to be the announcement of the Virgin deal. I invited him to sit on the jumpseat, but he declined because he was with his wife. We chatted for a little bit, but we were pressed for time so it wasn't too extensive. As the conversation wound down and he got ready to go back to the cabin (coach seat) he politely asked us if he could get us something to drink from the galley.
Great guy. I know it's a business, but I'm glad he's our CEO.