Any "Latest & Greatest" about Delta?
10-18-2009, 12:54 PM
Inventory survival kit ..
Joined APC: Jul 2008
Position: Seeking no jacket required rotations
Posts: 1,069
Originally Posted by upndsky
A quick shift in gears, but after getting logged out of Deltanet and iCrew all morning, I followed the Trim Tab's advice and called the help number. Let me save you the trouble.
After slogging through the phone tree, I finally got a live person on the phone. I described the problem and she says, "You're not using a Mac, are you?" "Why, yes I am," I reply. "Well, you shouldn't be using a Mac. We don't support Macs," was her answer. "That's why you're having all these problems."
She was completely unhelpful. When I told her that I (and many others) never had these problems until recently, she said that my Mac software was probably going bad. Riiiiight. The only advise she gave me was to delete my cookies and start over, but other than that didn't seem interested in finding out what the real problem is (and it's not with my Mac).
Anyway, I think she's full of it. My question to all of you who have had similar issues: Are you on a Mac or a PC?
Thanks.
After slogging through the phone tree, I finally got a live person on the phone. I described the problem and she says, "You're not using a Mac, are you?" "Why, yes I am," I reply. "Well, you shouldn't be using a Mac. We don't support Macs," was her answer. "That's why you're having all these problems."
She was completely unhelpful. When I told her that I (and many others) never had these problems until recently, she said that my Mac software was probably going bad. Riiiiight. The only advise she gave me was to delete my cookies and start over, but other than that didn't seem interested in finding out what the real problem is (and it's not with my Mac).
Anyway, I think she's full of it. My question to all of you who have had similar issues: Are you on a Mac or a PC?
Thanks.
Support for macs at post-merger DAL == One person that is FNW and she is swamped.
I use both Windoze XP and Windoze 7 as well as Mac OSX on at least 6 different browsers. They all have random disconnect issues.
If you think that is bad, the delta.com website has been equally horrible with timeouts rather than disconnect. My wife couldnt even BUY a ticket the other night.
Since I am in the nebulous area between BP4 and BP5 I can say that ATLAS has not had these problems, but it never had to handle 30000 crew members.
10-18-2009, 04:37 PM
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Position: Light Chop
Posts: 23,286
Originally Posted by Scoop
No ****! This is symptomatic of a much bigger issue at DAL-empowering your employees vice micro-managing them. If this story is true, it is great for us that it happened. The D-0 emphasis is one of the most misguided attempts at one size fits all management fiats that I have seen. I was departing on A concourse the other day in the bad weather and the aircraft in the very next gate was closed out with about 10-12 distraught passengers begging to be put on. The Gate agent would not do it even though the Rampers were still loading bags - totally pathetic but I don't blame the gate agent because this is the exact thing our sometimes clueless management asks for, D-0 at all costs.
Could anyone see this happening at Southwest? Or a Southwest agent closing the door on an employee, let alone a CEO type? Now, don't get wrong, Southwest is not management nirvana either, but they definitely empower their employees, which is a common factor within "great" companies. How about giving gate agents a little flexibility and trusting them to make good decisions? I agree we must put a very high emphasis on an on-time operation, but there are times when D-0 is the totally wrong option. But of course if gate agents are graded on their D-0 times that is what you will get. D-0, CEO, employees, passengers left at the gate be dammed.
What really gets me going on this issue is seeing a single gate agent working a 757 flight. They leave the gate to drive the jetway promptly after being called by ramp and told gate XXX has no jetway driver. Passengers all lined up, with no one working the gate. Can this be done-yes. Do we do it - yes. Is the good customer service - not in the least. But hey, passengers only want a cheap ticket so screw customer service.
This is where DAL has to decide, are we actually going to try to be a great airline and provide great service, or are we going to slug it out on trying to provide the cheapest possible, most outsourced to the lowest bidder product? All the while, by the way, proclaiming to be a great airline.
Hey R.A. Great companies and organizations empower people - figure it out.
Scoop
Could anyone see this happening at Southwest? Or a Southwest agent closing the door on an employee, let alone a CEO type? Now, don't get wrong, Southwest is not management nirvana either, but they definitely empower their employees, which is a common factor within "great" companies. How about giving gate agents a little flexibility and trusting them to make good decisions? I agree we must put a very high emphasis on an on-time operation, but there are times when D-0 is the totally wrong option. But of course if gate agents are graded on their D-0 times that is what you will get. D-0, CEO, employees, passengers left at the gate be dammed.
What really gets me going on this issue is seeing a single gate agent working a 757 flight. They leave the gate to drive the jetway promptly after being called by ramp and told gate XXX has no jetway driver. Passengers all lined up, with no one working the gate. Can this be done-yes. Do we do it - yes. Is the good customer service - not in the least. But hey, passengers only want a cheap ticket so screw customer service.
This is where DAL has to decide, are we actually going to try to be a great airline and provide great service, or are we going to slug it out on trying to provide the cheapest possible, most outsourced to the lowest bidder product? All the while, by the way, proclaiming to be a great airline.
Hey R.A. Great companies and organizations empower people - figure it out.
Scoop
I told this "probable" story to another 88 B buddy of mine, the story fwiw came from someone in the CP office, and my buddy had something similiar to what you're mentioning. They had 10-20 people up in the gate house wanting to get on a plane and they were on a maintenance delay for another 30 minutes with seats to accomodate some but not all. The gate agent refused, the flight was closed out. The Captain got irate, got the red coat down and got refused again. Couldn't get anywhere on the radio either. The reasoning for not allowing them on the plane was that it would create a mob scene.
So insert your $%@#%@, mob scene?!? Don't we have a list on that monitor to go by? Evidently not or they don't have a good reason. I saw like 20 people once on an ER miss their flight, it was past push, but since the plane was still tied up on the gate some supervisors showed up and reopened the flight and got them on... and got cussed at in the process by several passengers. It is a thankless job and some of our agents might be so burned out they don't care. Thats a problem too imo.
...
And before anyone starts jumping up and down that they'd done xyz, great for you, but it ain't going to do anything for those folks and keep in mind this isn't rogue agents doing this either. We need another outlet option as the flight crew to get permission from above the most senior red coats and gate agents to allow people to get on when seats are available.
When I was at ExpressJet we used to go double check the gate for folks but then eventually Continental started nixing that across the board. It was finally explained by the CPs office that its not our job to hold planes or look for people, its our job to fly the plane and if they want to run their airline this way then thats their call whether we like it or not. Sound familiar? Its not just Delta.
10-18-2009, 04:58 PM
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Joined APC: Feb 2008
Position: Urban chicken rancher.
Posts: 6,070
Originally Posted by forgot to bid
Y
When I was at ExpressJet we used to go double check the gate for folks but then eventually Continental started nixing that across the board. It was finally explained by the CPs office that its not our job to hold planes or look for people, its our job to fly the plane and if they want to run their airline this way then thats their call whether we like it or not. Sound familiar? Its not just Delta.
When I was at ExpressJet we used to go double check the gate for folks but then eventually Continental started nixing that across the board. It was finally explained by the CPs office that its not our job to hold planes or look for people, its our job to fly the plane and if they want to run their airline this way then thats their call whether we like it or not. Sound familiar? Its not just Delta.
10-18-2009, 05:06 PM
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Joined APC: Jan 2007
Position: west coast wannabe
Posts: 815
Originally Posted by buzzpat
I've got to weigh in here. I've flown with a couple of LAX CA's that walk back up the jetway to check and make sure there are no more jumpseaters or nonrevs waiting to board before the push. I haven't seen any pushback from the gate agents. Most of the time, they say "ok, great we can get a couple more on." I do fly through JFK often and have seen some tension there but in LA and some of our other stations, it seems like a pretty good team effort to me.
10-18-2009, 05:07 PM
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Joined APC: Apr 2008
Position: Light Chop
Posts: 23,286
I have an EFB idea for us.
What if we got new FMS displays, just the displays, that are touchpads similiar to an iphone? With full XGA or whatever graphics capability. The buttons would be symbol generated such that if you put the unit in the 777 then you make it look like the current 777 display, in a MD88 then make the FMS display an MD88 compatible display.
Then have a button that allows us to pull up charts and on the ground maybe it can be one of those moving map dsiplays for the runways and taxiways. Something similiar to what they have on, sigh, Cessna 172s nowadays.
From what I know of FMS' in my time the unit you touch is just the plug-n-play controls and the actual database and computer is in the avionics bay. Or that was my previous previous airplane. But nonetheless, to have the knowledge and computer power to do charts would require another computer in the bay but computers are small these days, like my nifty little iphone in its big fat otter box that protects it from the leaky MD88.
What if we got new FMS displays, just the displays, that are touchpads similiar to an iphone? With full XGA or whatever graphics capability. The buttons would be symbol generated such that if you put the unit in the 777 then you make it look like the current 777 display, in a MD88 then make the FMS display an MD88 compatible display.
Then have a button that allows us to pull up charts and on the ground maybe it can be one of those moving map dsiplays for the runways and taxiways. Something similiar to what they have on, sigh, Cessna 172s nowadays.
From what I know of FMS' in my time the unit you touch is just the plug-n-play controls and the actual database and computer is in the avionics bay. Or that was my previous previous airplane. But nonetheless, to have the knowledge and computer power to do charts would require another computer in the bay but computers are small these days, like my nifty little iphone in its big fat otter box that protects it from the leaky MD88.
Last edited by forgot to bid; 10-18-2009 at 05:23 PM.
10-18-2009, 05:34 PM
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Joined APC: Jun 2006
Position: A-320A
Posts: 18,563
Originally Posted by firstmob
What kind of announcement are we looking at this week, JFK terminal or new routes?
10-18-2009, 05:37 PM
Gets Weekends Off
Joined APC: Jun 2007
Position: Legacy FO
Posts: 4,096
My CP told us that DAL is very seriously considering Ship Sets for the Jepps. No more individual changes every two weeks.
That would be very nice.
That would be very nice.
10-18-2009, 05:40 PM
Doesn't Get Weekends Off
Joined APC: Jun 2007
Posts: 2,598
Originally Posted by rvr350
After my duties in the cockpit, i always check to see if they need help like wheelchair or UM, or even ask them if they need a cup of coffee... In our line of work, if we don't take care of each other, nobody else will.
10-18-2009, 05:41 PM
Doesn't Get Weekends Off
Joined APC: Jun 2007
Posts: 2,598
Originally Posted by KC10 FATboy
My CP told us that DAL is very seriously considering Ship Sets for the Jepps. No more individual changes every two weeks.
That would be very nice.
That would be very nice.
10-18-2009, 06:32 PM
Da Hudge
Joined APC: Oct 2006
Position: Poodle Whisperer
Posts: 17,473
Originally Posted by forgot to bid
I have an EFB idea for us.
What if we got new FMS displays, just the displays, that are touchpads similiar to an iphone?
What if we got new FMS displays, just the displays, that are touchpads similiar to an iphone?
Apparently the FAA abhors the idea of a touchscreen EFB... or really anything flight safety critcal being touch screen. Go figure.
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