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Unfortunately family members coming in town just ran into trouble in the D terminal. Delayed due to an operational problem out of Denver, ran to the gate with 6 others, get there 5 minutes prior to departure time, gate agent shuts them down and says they are out of luck. This after the folks said they were holding their flight. Joy, now I get to try and explain how this can happen for the next four days. Checked travelnet and there were open seats and a ton of nonrevs. Customer service is a problem and needs to be addressed going forward.
Agreed. It's a cultural problem from the top down. I don't know anyone who prefers to fly Delta. Acquaintances actually tell me they only fly Delta if they absolutely have to. Most prefer Jetblue and Southwest. Not that it matters in the short run. Our loads are heavy. At least I think our loads are heavy. I haven't been to the airport in a month.Originally Posted by CTIIpilot
I hate to break into the ongoing sidebar. When ever I complain, my wife always reminds me that I have two jobs (Delta and the Reserves)...and how lucky I am to have either. Very true.Unfortunately family members coming in town just ran into trouble in the D terminal. Delayed due to an operational problem out of Denver, ran to the gate with 6 others, get there 5 minutes prior to departure time, gate agent shuts them down and says they are out of luck. This after the folks said they were holding their flight. Joy, now I get to try and explain how this can happen for the next four days. Checked travelnet and there were open seats and a ton of nonrevs. Customer service is a problem and needs to be addressed going forward.