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Quote: I hate to break into the ongoing sidebar. When ever I complain, my wife always reminds me that I have two jobs (Delta and the Reserves)...and how lucky I am to have either. Very true.

Unfortunately family members coming in town just ran into trouble in the D terminal. Delayed due to an operational problem out of Denver, ran to the gate with 6 others, get there 5 minutes prior to departure time, gate agent shuts them down and says they are out of luck. This after the folks said they were holding their flight. Joy, now I get to try and explain how this can happen for the next four days. Checked travelnet and there were open seats and a ton of nonrevs. Customer service is a problem and needs to be addressed going forward.
Agreed. It's a cultural problem from the top down. I don't know anyone who prefers to fly Delta. Acquaintances actually tell me they only fly Delta if they absolutely have to. Most prefer Jetblue and Southwest. Not that it matters in the short run. Our loads are heavy. At least I think our loads are heavy. I haven't been to the airport in a month.
Quote: Show me where I inferred anything? I asked a simple question. I even said that I wasn't flamebaiting.
You once again FAILED to state the reason behind your question. State it's intent, & perhaps people will be more helpful.

It doesn't really matter if you state it's not flame bait when you don't give a valid reason for asking the question. The question all by itself is very close to flame bait.
You know, sometimes you log on, look around and just decide it ain't worth it.

What in the hell?

First, let me start with the biggest b.s. quotes:

Quote: newK gets thanked by passengers for flights he wasn't even on.
Quote: NewK can teach women how to parallel park...
Right here is a ruse. A trick. The answer to the question is don't let Newk around your wife nor let your wife know newk exists.

Quote: Good job FTB! When Moak takes over for Prater you need to photoshop him an infamous "alpa-stache." Unless of course he is required to grow one per the by-laws.
You are referring to an alpa-stache that is something similiar to one of those Spanish soap opera stars that makes you wonder if you've stumbled on to some type of gross free porn. Hot babe, old dude with a big stache. It's upsetting.

Let me see if I can find a picture...



Close enough for government work.

Quote: Agreed. It's a cultural problem from the top down. I don't know anyone who prefers to fly Delta. Acquaintances actually tell me they only fly Delta if they absolutely have to. Most prefer Jetblue and Southwest. Not that it matters in the short run. Our loads are heavy. At least I think our loads are heavy. I haven't been to the airport in a month.
Really? Is this hyperbole night Hockey? I flew 5 legs tonight and I made this company look damn good on every one. (exceeded limit on the big green smile smile but picture one right here) I can't control anything else.

Now its been a while since we merged and people who travel aren't stupid and they know NWA is DAL and DAL is NWA. When you say you don't know anyone who prefers to fly Delta, how do we know its not because of an experience on fNWA? MSP? DTW? MEM? Or should I assume you mean PMDAL? Which means me, I suck? Hockey did you just say I sucked? (eek) Or should we (everyone involved in tonights trainwreck exlcuding newk) not use hyperbole anymore than to flamebait?

Look, I rarely fly but tonight 4/5 ontime or early and the late one was due to trying to accomodate passengers from both a 757 and an 88 that were busted at the outstation for tires and a bad parking break. Last week 6/6 LATE and 7 and 8 were cxld due to weather. Trip before that was hellacious weather week, I did a 4-day and flew 5 legs of a 10 leg trip with the rest cxld or turned into awful DH'ds. Trip before, 10/10 ontime. Trip before that, 6/6 ontime.

Complex 24/7, 365 operation with 12,000 pilots (a portion of which are, well, "those guys") and 800 planes and the rest that comes with that. Big picture, looks like they're fighting to make it better and I see it with the club rooms and red coats and ontime systems and so forth. It ain't going to be perfect but neither am I. Here's to hoping it works as best it can considering the size and scope of what we do.

all yall have a Merry Christmas
Quote: YES WE DID/DO!

And, I really had it out with an ATL FA who THOUGHT she was complementing me by saying I was the first pNWA pilot she saw say goodbye. She started to argue with me, till she saw the vain in my neck.
Wow, I'm surprised she could even see the vain Ferd? The first thing I'd notice is the inappropriate gun.



Oh wait, wait, can I use another picture joke in one post?

Ferd, you and Dwight remind me of each other, the hat, the guitar case, the I just got kicked out my house again look, the why would you sit like that position and lastly, the angry vain...

Quote: Agreed. It's a cultural problem from the top down. I don't know anyone who prefers to fly Delta. Acquaintances actually tell me they only fly Delta if they absolutely have to. Most prefer Jetblue and Southwest. Not that it matters in the short run. Our loads are heavy. At least I think our loads are heavy. I haven't been to the airport in a month.
There is probably some merit to your statement, but the bottom line is that it just doesn't matter. People can, and will complain about DAL all day long. Sometimes there is a valid reason for the complaint and sometimes there is not.

But as long as people keep purchasing Delta tickets I am pretty sure that management does not care who they "prefer" to fly on. It is there behavior (buying tickets) that counts. That is why service at all the legacy carriers sucks - people continually complain about the service, but when they have a choice of which airline to fly, purchase tickets almost exclusively based on price.

Scoop
Quote: Agreed. It's a cultural problem from the top down. I don't know anyone who prefers to fly Delta. Acquaintances actually tell me they only fly Delta if they absolutely have to. Most prefer Jetblue and Southwest. Not that it matters in the short run. Our loads are heavy. At least I think our loads are heavy. I haven't been to the airport in a month.
Most Deloitte consultants prefer to fly Delta. They're one of Delta biggest customers.
Quote: I hate to break into the ongoing sidebar. When ever I complain, my wife always reminds me that I have two jobs (Delta and the Reserves)...and how lucky I am to have either. Very true.

Unfortunately family members coming in town just ran into trouble in the D terminal. Delayed due to an operational problem out of Denver, ran to the gate with 6 others, get there 5 minutes prior to departure time, gate agent shuts them down and says they are out of luck. This after the folks said they were holding their flight. Joy, now I get to try and explain how this can happen for the next four days. Checked travelnet and there were open seats and a ton of nonrevs. Customer service is a problem and needs to be addressed going forward.
Look no further than the denied boarding policies Delta has. It is very rare to hold flights and it states why. It generally will only happen for large groups or international flights. It goes on further to state that they will be immediately rebooked. It is all in a effort to keep a very tight operation running. It even states that.

They release seats 10 minutes prior to departure.

Tell them this and tell them why. They may not like it, but the reality is that someone probably was talking out of their six about holding the flight.
Passengers talk out of their six. I could also tell you that everyone I know in DFW hates LUV and AMR. It is because people here in ATL are exposed to DAL and all the woes of a major hub.

People are price and award redemption sensitive. Period.
Quote: Show me where I inferred anything? I asked a simple question. I even said that I wasn't flamebaiting.
Let me try to explain why you're getting hammered for this dude. What would be your FIRST thought if I had written the following question?:

"Hey guys, not flamebaiting here just asking a question: Did Delta South guys use checklists?"

Carl
Quote: Johnso, I'm not talking onesies and twosies. Did the company push it? Were you taught to do it during training?
No. Most of us didn't need to be trained to do it.

Those that don't have an aversion to people, just did it naturally. Those that do have an aversion won't do it no matter how much they're trained. And that's probably a good thing.

Carl
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