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-   -   Pilot/customer engagement (https://www.airlinepilotforums.com/delta/90096-pilot-customer-engagement.html)

badflaps 08-22-2015 07:12 AM

I thought that was all covered in "Airplane."

Valar Morghulis 08-22-2015 07:13 AM


Originally Posted by cni187 (Post 1954205)
The family and I were non-revving to Atlanta from LAX and I went to get coffee. When I came back I saw my oldest playing with an airplane card. My wife said the old FO came over and started close talking her and pinned wings on the kids. She said it was über creepy.

Don't know where some of these crews get the time. I usually have just enough time to do all the PW, cockpit set up, checklists, make a welcome PA and make off time. Say goodbye if I'm not rushing on a 40 min turn between A and E concourse.

I think the engagement thing is getting close to being a little creepy also.....



gopher3 08-22-2015 09:09 AM

I've watched several Captains "over-engaging" the pax and found that most pax just seem to want to be left alone and be on their way. Uncomfortable situation for sure....some guys can pull it off but most pilots do not do it well. For every one passenger that enjoys the engagement I would say five could care less. I've had the pleasure of Deadheading on many DCI flights and that is even more painful to watch. They must get the same corny memos that we do. Just my opinion, but I think keeping the passengers informed is great, saying goodbye professionally at the door is OK, and if a kid wants to say hi to us in the cockpit, ok here are some wings and a baseball card. Fly the airplane safely and let the FAs and PR people do the rest. This engaging the passenger campaign is almost as laughable as the idea that passengers buy tickets on Delta because of the uniform we wear.

Carl Spackler 08-22-2015 09:19 AM

I find it borderline creepy as well. I'm almost always working in first/business class and the interaction is just unwanted. Hopefully, this is an idea that will have the same shelf life as removing transponder from the checklist.

Carl

John Carr 08-22-2015 09:37 AM


Originally Posted by Carl Spackler (Post 1954627)
I find it borderline creepy as well. I'm almost always working in first/business class and the interaction is just unwanted. Hopefully, this is an idea that will have the same shelf life as removing transponder from the checklist.

Carl

Wait, are you saying you're actually a flight attendant!!??!!!!?? :p

Readback 08-22-2015 10:01 AM


Originally Posted by John Carr (Post 1954639)
Wait, are you saying you're actually a flight attendant!!??!!!!?? :p

:eek::eek:
Priceless!!!!!!

Hank Kingsley 08-22-2015 10:11 AM


Originally Posted by Readback (Post 1954653)
:eek::eek:
Priceless!!!!!!

Yeah, this is the FA forum, right?

gopher3 08-22-2015 10:44 AM

Whatever 4th floor genius came up with the hokey passenger engagement movement must be the same moron that thought it was a good idea to put an army of Visa/Amex(whoever they are) people to harass our passengers in the concourses too. Sometimes I wonder if management is trying to run passengers off.

hockeypilot44 08-22-2015 01:02 PM

The worst I have ever seen was last October when the captain was asking for donations like the flight attendants do. He would then stand by the exit and hold his hat out like a homeless guy and hat-handle for donations. He then asked me to do it on my legs. I just left and told him I had to take a ****. What can I say? I had to **** a lot that trip.

Elliot 08-22-2015 01:20 PM


Originally Posted by hockeypilot44 (Post 1954749)
The worst I have ever seen was last October when the captain was asking for donations like the flight attendants do. He would then stand by the exit and hold his hat out like a homeless guy and hat-handle for donations. He then asked me to do it on my legs. I just left and told him I had to take a ****. What can I say? I had to **** a lot that trip.

It's good to stay hydrated. :) October (Breast Cancer Awareness Month) is one of the most awkward months of the year to sit in the back of a Delta airplane. All of the begging, pleading and passive aggressiveness when requesting donations would make one think that the entire Breast Cancer Fund falls on the "chest"(sts) of the Delta flight attendants.


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