International service
01-22-2024, 08:50 AM
#1
Gets Weekends Off
Thread Starter
Joined APC: May 2007
Position: let it snow, let it snow, let it snow
Posts: 829
International service
Had an international shipment that is due to transit Cologne to Indianapolis. Package arrived at Cologne on the 18th and has status listed as "operational delay, no scheduled delivery date at this time". I called the 800 go Fedex number and waited forever then transferred to international to wait forever again. International agent said they are understaffed and have capacity issues in Cologne, and that they will continue to try to get it on an airplane. Sad..."The World maybe sometime"
01-22-2024, 09:35 AM
#4
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Joined APC: Aug 2019
Posts: 1,030
Originally Posted by NoHaz
Had an international shipment that is due to transit Cologne to Indianapolis. Package arrived at Cologne on the 18th and has status listed as "operational delay, no scheduled delivery date at this time". I called the 800 go Fedex number and waited forever then transferred to international to wait forever again. International agent said they are understaffed and have capacity issues in Cologne, and that they will continue to try to get it on an airplane. Sad..."The World maybe sometime"
01-22-2024, 02:15 PM
#6
Gets Weekends Off
Joined APC: Aug 2012
Posts: 670
Originally Posted by max8222
Sounds like some CGN flights didn't go out due to WX in the US. So freight is probably backed up there. Will probably go out tonight as Monday night loads tend to be lighter.
01-23-2024, 08:05 AM
#9
New Hire
Joined APC: Jan 2024
Posts: 1
Two of our long hauls inbound to CGN diverted during that big snow they got last week. CGN shut down causing the flights to divert. Once the airport reopened, they were only accepting very few flights due to parking and staffing issues.
Originally Posted by NoHaz
Had an international shipment that is due to transit Cologne to Indianapolis. Package arrived at Cologne on the 18th and has status listed as "operational delay, no scheduled delivery date at this time". I called the 800 go Fedex number and waited forever then transferred to international to wait forever again. International agent said they are understaffed and have capacity issues in Cologne, and that they will continue to try to get it on an airplane. Sad..."The World maybe sometime"
01-25-2024, 05:05 PM
#10
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Joined APC: May 2013
Position: No Hats No Jackets No PAX
Posts: 1,504
Weather is weather so the air game still does well it seems, it's the ground game (delivery) that blows as well as customer service. SWA's air game as an example is bad. Our Seafood vendor had a large shipment of live crabs coming in. SWA ground never unloaded them here in TN and flew them to CA. They finally arrived back here total loss. SWA only reimbursed half the cost... (misspoke, SWA ground game I guess - not the pilots duty to unload 
Any time customer service is involved anywhere for the most part you're doomed.
Any time customer service is involved anywhere for the most part you're doomed.
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