Airline Pilot abandoned by Lyft Driver

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04-09-2018, 08:56 AM

#21

Ramprat

Gets Weekends Off

Joined APC: Jun 2007

Position: East coast

Posts: 380

Quote:

Originally Posted by hilltopflyer

Stop answering the phone.

It's that or wait for them to take 10 min to get to the curb side and then find out they aren't going to NYC and cancel on me, thus wasting my time and restarting the process.

04-09-2018, 11:40 AM

#22

SonicFlyer

Gets Weekends Off

Joined APC: Apr 2017

Posts: 3,595

Quote:

Originally Posted by Ramprat

It's that or wait for them to take 10 min to get to the curb side and then find out they aren't going to NYC and cancel on me, thus wasting my time and restarting the process.

If you keep forcing them to do that, Uber will put them in time out.

Drivers must accept 90% of their rides. If they cancel on you that counts towards one of their denials.

When they pull up, get in the car and let them start the ride on their phone. Don't tell them in advance, make them look at their phone. They can only tell when they start the ride.

If they cancel on you after they start the ride Uber really comes down on them for doing that. And you can contact Uber and explain what happened.

If enough pax would do this then the uber drivers wouldn't cancel rides on people.

04-09-2018, 12:58 PM

#23

tomgoodman

Gets Weekends Off

Joined APC: Feb 2006

Position: 767A (Ret)

Posts: 6,248

Take a picture of the offending driver and warn him that on his next airline trip he will be dropped off at a remote taxiway.

04-10-2018, 05:03 AM

#24

magoo6541

Line Holder

Joined APC: Jun 2010

Position: First Officer

Posts: 51

Quote:

Originally Posted by Ramprat

I have drivers cancel on me all the time in EWR when I'm trying to Uber to my pad. They call my phone before they even leave the cell lot and ask if I'm going to NYC. I say no, and a minute later they cancel on me. Rinse and repeat. Sometimes it takes 5+ drivers until someone finally wants to take the trip. Very frustrating, but I'll still put up with that over a dumpy yellow cab.

You can report them for doing that to you. If I was in your shoes, I'd just stop answering your phone.

I used to drive for Lyft/Uber when I needed extra money. I understand the drivers frustration. Sometimes I would sit in the waiting area at ATL for over a hour and then finally get a ride and it's someone going to an airport hotel. 60+ minutes of "work" for less than $5. It sucks but then there are trips where you earn $200+ in 30 minutes... It all averages out in the end.

I'm surprised at Lyft for their soft stance with the pilot from the article. I would have expected them to terminate their contract with the driver.

04-10-2018, 06:48 AM

#25

BFMthisA10

Gets Weekends Off

Joined APC: Apr 2010

Posts: 291

Quote:

Originally Posted by magoo6541

I'm surprised at Lyft for their soft stance with the pilot from the article. I would have expected them to terminate their contract with the driver.

They might have done just that, or at least put him in time out. Keep in mind there’s two sides, or customers, in their business model, plus competitors. If they publicly throw their drivers under the bus, new or existing drivers might opt to drive for Uber.