How to behave with grace and good manners if you are late for your flight, filmed by a Cathay Pacific employee. Subtitles, run time about 3 minutes.

YouTube - Lady getting very frustrated after missing a Cathay Pacific flight (With English Subtitles

 

Hmmmm. Let me just say that the subtitles have a lot to be desired. Inaccurate in some places, and "unhearable" when it was not. However, the point came across loud and clear - the woman was obviously distraught because the staff would not let her board a plane that she could see is still parked at the gate, why does it all have to be like this, it's not my fault, the plane is still there. etc etc etc.

She should have taken a Greyhound bus.

 

Did I mention how much I enjoy the freighter side of the operation

 

HK airline apologizes for airport tantrum video




Mar 5, 7:37 AM (ET)

By MIN LEE

HONG KONG (AP) - Cathay Pacific has apologized for embarrassing a customer whose anguish after missing her flight was captured on video by an airline employee and posted on the Internet.

The Hong Kong airline said in a statement to The Associated Press on Thursday that the worker who filmed the video has been disciplined but that another person posted the footage on YouTube, a video-sharing Web site.

The three-minute video shot on a mobile phone shows a woman wailing, throwing herself on the floor, banging on an airport counter and trying to barge through a closed boarding gate at the Hong Kong International Airport on Feb. 4 after missing a flight to San Francisco.

"They have no compassion. The plane hasn't even left, and they've shut the gate. They're crazy! They're crazy!" the woman shouted.

First posted on YouTube on Feb. 12, it had drawn 4.97 million views and nearly 18,000 comments as of Thursday. Some postings have added mock subtitles.

It wasn't clear why the woman was so upset about missing the flight, and she could not be identified or contacted. Cathay spokeswoman Carolyn Leung declined comment.

Cathay said it had apologized to the woman "for the inconvenience and embarrassment she may have suffered as a result" and offered to upgrade her seats on her next trip and reimburse her for frequent flyer miles she used for upgrades on recent journeys.

The airline said the woman has not sought compensation from the company.

The South China Morning Post newspaper reported Thursday the woman met with Cathay's customer relations officials last week and was calm during the four-hour meeting as she explained the embarrassment the video has caused her.



She probably didn't imagine her tantrum would so delight 5 million viewers.

 

So...why wasn't she allowed on the plane. It had been sitting at the gate long enough

 

Because the crew has already started doing their required announcements and demonstrations. Additionally, the weight and balance is being finalized.

If you let her on, then you open up a pandora's box. You bring the jetway back to the airplane. As she is getting settled and you are brief her, another passenger comes down and demands to be put on the plane. Then you get further delayed.

You are either on time, or you're not.

-Fatty

 

Let's not even mention the arrogance that 5 minutes of her time is worth more than the combined man hours of those 200-300 people waiting to leave.
Her theory that she is the center of the known universe is highly amusing though.

 

The poor guy in the white button up shirt looks to be with her. He grabbed her bags and was the only one not watching her. He is the one I feel bad for.

 

that's why you arrive to the airport EARLY. i have no sympathy.

 

Guess arriving exactly at the scheduled departure time isn't good enough if you're on CP. She should have picked an airline that's always late. And the link implies the gentleman with her was her husband

Cathay Pacific Apologizes to Passenger for Video of Tantrum on YouTube - The Middle Seat Terminal